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Document send and receive for QuickBooks Online and QuickBooks Online Accountant, including Pro Tax

SOLVEDby QuickBooks1Updated December 07, 2022

QuickBooks Online Accountant firms and their QuickBooks Online clients can now send and receive documents to and from each other with a few clicks.

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From your client list, select a client. You will then be given the option to add a note or a document. Learn more about using shared documents here.

In addition, there is an access point in Pro Tax for the QuickBooks Online and QuickBooks Online Accountant shared documents folder. QuickBooks Online clients can upload their documents into the shared folder, and the firm can access them in the return.

Firm view

To access documents from Pro Tax, open a return and then click on Documents.

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A Document window will open offering several options:

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In Return tab

Only the firm can view, upload or download documents.

In QBO tab

Clients and the firm can view, upload or download documents.

Docs for CRA submission

Use to submit T106, T1135, and T1134 forms. Learn more: Using the Foreign Revenue Reporting Management System (FRRMS).


Documents which have been submitted to CRA.

If a client has not sent a file, you can make the request directly from Pro Tax by clicking on Create client request from your In QBO tab.

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The client will receive an email notification and they will be able to upload documents into the shared folder. You can also send documents to your clients through this window.

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Upon clicking Share at the bottom of the Create a request box, the client will notified by text or email, depending on the notification settings when they signed up for QuickBooks Online.

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Client view

Inside QuickBooks Online Accountant, click on My accountant to review the request.

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Clicking on the request will give the option to both respond and attach a document.

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Watch an example

See the below video for a demonstration of the new document send and receive feature.

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