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“Something went wrong” error message encountered when updating Company’s direct deposit

by Intuit Updated 1 year ago

This error is caused by invalid characters in your QuickBooks Online company name.

Invalid characters in the company name or in the name of one of your list items (such as Customers, Suppliers, Products and Services, or the Chart of Accounts) can lead to server errors or other problems in the application.

To avoid or remedy these errors, make sure your company name in QuickBooks Online only contains valid characters from this list:

● Alpha-numeric (A-Z, a-z, 0-9)
● Commas
● Dot or periods
● Apostrophes
● Underscores
● Hyphens

If you have identified invalid characters in your company name, edit the company name:

  1. Navigate to Settings.
  2. Select Company Settings from the left side menu.
  3. Select Edit in the Company Name section.
  4. Remove any invalid characters.
  5. Select Save, then select Done.

You should now be able to use QuickBooks Online without any of these errors once you have removed any invalid characters from your company name and lists.

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