“Something went wrong” error when updating company’s direct deposit in QuickBooks Online

If you see a "Something went wrong" error when updating your direct deposit in QuickBooks Online, it usually means there are invalid characters in your company name or list items. Invalid characters in your company name or in list items (such as Customers, Suppliers, Products and Services, or the Chart of Accounts) can lead to server errors or other problems in the application.

Accepted characters for your company name

To avoid or remedy these errors, make sure your company name in QuickBooks Online only contains valid characters from this list:

● Alpha-numeric (A-Z, a-z, 0-9)
● Commas (,)
● Dot or periods (.)
● Apostrophes (')
● Underscores (_)
● Hyphens (-)

Remove invalid characters from your company name

Update your company settings to remove any unsupported characters and clear the error.

1. Go to Settings.
2. Select Company Settings from the left side menu.
3. Select Edit in the Company Name section.
4. Remove any invalid characters.
5. Select Save, then select Done.

Once you have removed any invalid characters from your company name and lists, you should be able to update your direct deposit and use QuickBooks Online without these errors.

Money movement services are provided by Intuit Canada Payments Inc.