
Reverse a direct deposit in QuickBooks Payroll
by Intuit•20• Updated about 2 hours ago
Learn when and how you can request a direct deposit reversal.
If you accidentally paid your employee or contractor twice, or you paid the wrong employee or contractor, you may be able to request a direct deposit to get the money back.
You can request a direct deposit reversal 4 business banking days from the pay date. This doesn’t guarantee that the funds will be recovered, however.
In this article, you'll learn how to:
- Determine when to request a reversal
- Submit a reversal request
- Check the result of the reversal request we sent to your email
Important: A reversal request doesn’t guarantee you’ll get the money back. QuickBooks Desktop Payroll only: There’s a $75 charge even if the reversal is unsuccessful. QuickBooks Online Payroll: If you reverse the Direct Deposit in-product, this process is free. |
Step 1: Determine when to request a reversal
You can request a reversal if:
- The direct deposit paycheque wasn’t rejected. If it's rejected, no need for a reversal. The money will be sent back to your bank account.
- The reason is in compliance with bank transfer or electronic fund transfer laws. For example, duplicate payments or unintended payments.
- It’s within 4 business banking days of the paycheque date, before 12:00 PM PT. Note that the posting date is day 1.
- The bank account you want to reverse funds from must still be in the employee's profile.
- QuickBooks Desktop Payroll: The total amount is greater than $50 (due to the $75 direct deposit reversal fee).
If you don’t meet the criteria above, or you don’t want to pay the $75 charge, work with your employee or contractor to get the money back directly from them.
Step 2: Submit a reversal request
Follow the steps below to submit a request.
Step 3: Check the result of the reversal request
Sign in now for personalized help
See articles customized for your product and join our large community of QuickBooks users.
More like this
- Get help if you’re over a direct deposit limit in QuickBooks Payrollby QuickBooks
- Change a direct deposit paycheque to a paper paycheque in QuickBooks Payrollby QuickBooks
- Turn off direct deposit for an employee in QuickBooks Online Payrollby QuickBooks
- When to send your direct deposit payrollby QuickBooks