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Reverse a direct deposit in QuickBooks Payroll

by Intuit•23• Updated 1 week ago

Learn when and how you can request a direct deposit reversal.

If you accidentally paid your employee or contractor twice, or you paid the wrong employee or contractor, you may be able to request a direct deposit to get the money back. 

You can request a direct deposit reversal 4 business banking days from the pay date. This doesn’t guarantee that the funds will be recovered, however.

In this article, you'll learn how to:

Important: A reversal request doesn’t guarantee you’ll get the money back.

QuickBooks Desktop Payroll only: There’s a $75 charge even if the reversal is unsuccessful.

QuickBooks Online Payroll: If you reverse the Direct Deposit in-product, this process is free.


Step 1: Determine when to request a reversal

You can request a reversal if:

  • The direct deposit paycheque wasn’t rejected. If it's rejected, no need for a reversal. The money will be sent back to your bank account.
  • The reason is in compliance with bank transfer or electronic fund transfer laws. For example, duplicate payments or unintended payments.
  • It’s within 4 business banking days of the paycheque date, before 12:00 PM PT. Note that the posting date is day 1.
  • The bank account you want to reverse funds from must still be in the employee's profile.
  • QuickBooks Desktop Payroll: The total amount is greater than $50 (due to the $75 direct deposit reversal fee).

If you don’t meet the criteria above, or you don’t want to pay the $75 charge, work with your employee or contractor to get the money back directly from them.



Step 2: Submit a reversal request

Follow the steps below to submit a request.

  1. Go to Payroll, then Employees.
  2. Select Paycheque list.
  3. Select the pay cheque(s) you want to reverse. 
  4. In Actions, select Reverse.
  5. From the Reversal reason ▼ dropdown, select the reason for the direct deposit reversal.

If you are unable to request your reversal in QuickBooks Online Payroll, request a direct deposit reversal with our reversal form. A $75 fee applies.

Note: The total amount must be greater than $50 due to the $75 direct deposit reversal fee.

  1. Open the Direct Deposit Reversal form.
  2. Select Add Request.
  3. Complete the required information and transaction information.
  4. Select Save & close.
  5. Once the reversal is approved (see the next section for details), you can void the pay cheque in your payroll records.

Request a direct deposit reversal with our reversal form. A $75 fee applies:

  1. Open the Direct Deposit Reversal form.
  2. Select Add Request.
  3. Complete the required information and transaction information.
  4. Select Save & close.
  5. Once the reversal is approved (see the next section for details), you can void the pay cheque in your payroll records.


Step 3: Check the result of the reversal request

If you requested in QuickBooks Online:

If the direct deposit reversal request is successful

If the reversal was successful, you’ll see a deposit in your bank account in 7-10 business banking days. After that, void the pay cheque in QuickBooks Online.

Note: An employee or contractor can dispute the reversal for up to 60 days. If a reversal is disputed and funds have been returned, Intuit reserves the right to debit your company bank account for the disputed amount.

If the direct deposit reversal request is unsuccessful

If you don’t see the funds in your account after 10 business banking days, the reversal wasn’t successful. Don’t void the paycheque. Since the employee or contractor received the net pay, the gross wages are valid. Work with the employee or contractor directly to get the money back. When you get the money back, you can then void the paycheque.

If you requested with the direct deposit reversal form:

Your request will be reviewed, and you’ll be notified if it’s rejected or accepted. It may take up to 9 business banking days to get the result.

If something is missing, your request will be sent back to you by email with a list of corrections needed. Once you save the changes, we'll review the request again. An agent may contact you to assist you in more complex situations.

If the entire amount of the direct deposit isn't available in the employee or contractor bank account, the reversal will be rejected, and no funds will be recovered.

You’ll receive an email once the request is accepted. The funds from your employees will be taken out and will be credited back to you. This process takes up to 7-10 business banking days from the day your request has been accepted. 

Once you get the money back, void the paycheque. 

An employee or contractor can dispute the reversal for up to 60 days. If a reversal is disputed and funds have been returned, Intuit reserves the right to debit your company bank account for the disputed amount.

If you received an email that the request isn't successful, don’t void the pay cheque. Since the employee or contractor received the net pay, the gross wages are valid. 
Work with the employee or contractor directly to get the money back. When you get the money back, you can then void the pay cheque.

Money movement services are provided by Intuit Canada Payments Inc.

Your request will be reviewed, and you’ll be notified if it’s rejected or accepted. It may take up to 9 business banking days to get the result.

If something is missing, your request will be sent back to you by email with a list of corrections needed. Once you save the changes, we'll review the request again. An agent may contact you to assist you in more complex situations.

If the entire amount of the direct deposit isn't available in the employee or contractor bank account, the reversal will be rejected, and no funds will be recovered.

If the direct deposit reversal request is successful

You’ll receive an email once the request is accepted. The funds from your employees will be taken out and will be credited back to you. This process takes up to 14 business banking days from the day your request has been accepted. 

Once you get the money back, void the paycheque. 

An employee or contractor can dispute the reversal for up to 60 days. If a reversal is disputed and funds have been returned, Intuit reserves the right to debit your company bank account for the disputed amount.

If the direct deposit reversal request is unsuccessful

If you received an email that the request isn't successful, don’t void the paycheque. Since the employee or contractor received the net pay, the gross wages are valid. 

Work with the employee or contractor directly to get the money back. When you get the money back, you can then void the paycheque.

Money movement services are provided by Intuit Canada Payments Inc.

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