QuickBooksHelpIntuit
Error -6000, -301: An error occurred when QuickBooks tried to access the company file
by Intuit• Updated 4 months ago
Troubleshoot your QuickBooks company file if, when trying to open it, you encounter
Warning: An error occurred when QuickBooks Desktop tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -301).
This error can be caused by any of the following:
- One or more of the QuickBooks Desktop Support Files are damaged. These files are:
- The Transaction Log (TLG) file
- The Network Descriptor (ND) file
- The Data Source Name (DSN) file
- The company file is damaged
- Encryption software is installed
Solution 1: Update QuickBooks Desktop to the latest release
Update QuickBooks Desktop to the latest release.
Solution 2: Rename the QuickBooks support files
- Open the folder that contains your company file.
- Look for files with the same name as your QuickBooks file but with extensions .tlg, .nd and/or .dsn.
- Right-click each file and select Rename. Add the word .OLD to each of them.
Note: These files are automatically recreated by QuickBooks.
Solution 3: Run the QuickBooks File Doctor
Fix company file and network issues with QuickBooks File Doctor.
Solution 4: Disable encryption software (if you use any)
We do not recommend encrypting your company file using third-party encryption software. Contact your encryption software's supplier for detailed instructions on how to disable it.
Sign in now for personalized help
See articles customized for your product and join our large community of QuickBooks users.
More like this
- Top data damage errors in QuickBooks Desktopby QuickBooks•Updated July 02, 2024
- Error -6000, -82 or -6000, -106 when opening or accessing the company fileby QuickBooks•Updated June 28, 2024
- Fix error -6000 when opening a company fileby QuickBooks•2•Updated June 21, 2024
- Install Linux Database Server Managerby QuickBooks•Updated July 04, 2024