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Unable to see the entire page in QuickBooks Online

SOLVEDby QuickBooks58Updated 3 weeks ago

If part of the page in QuickBooks Online is cut off or there is no scroll bar to view the rest of the page from, here are a few areas to check:



The browser's zoom settings

Note: The zoom function can be easily activated without you getting any notifications.

Mozilla Firefox

See the Mozilla support article Font size and zoom - increase the size of web pages.

Google Chrome

See the Google support article Change text, image & video sizes (zoom).



The computer's display settings

To display all pages properly, QuickBooks Online requires these settings:

  • Screen resolution set to 1024x768 or higher
  • Dots-per-inch (DPI) set to "Normal" or "100%"

Note: We recommend that you maximize the browser window for working in QuickBooks Online, particularly if your resolution is 1024x768.

Here's how you can check these settings on your computer:

Windows

For Windows PC, See Microsoft's support article Change your screen resolution in Windows.

macOS

For Macs, see Apple's support article Change your Mac display’s resolution.

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