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Recover your Intuit Account if you can’t sign in

by Intuit•39• Updated 1 week ago

If you can’t remember the user ID or password for your Intuit Account, you can recover access by requesting a verification code.

Prerequisites

To get started, you’ll need the phone number or email address on the account. If you don’t have them, use our account recovery form (Take me there) to send a high-quality photo or scanned copy of one of the following:

Driver’s license
Government-issued ID
Passport
Notarized document

Within one business day, look for an email from no_response@intuit.com with the next steps. Our business hours are Monday through Friday, 9 AM to 6:30 PM ET. Once we make sure it’s your account, you’ll get a link to reset your password.

Steps to recover your Intuit Account with phone or email access

If you can’t sign in, but still have access to the phone number or email address on file:

Enter your account’s phone number or email address on our sign-in help page.
Enter the phone number or email address associated with your account.
Select Continue.
Select Enter password, then one of two options:
- Forgot password?
- Text a code to [your number] or Email a code to [your email]. This is based on what is entered in step 2.
Check your text messages or email for a message with your code.
Note: Open your email inbox in a new tab, but don’t close the original tab with the sign-in page.
Follow the instructions we send you to sign in. You can reset your password when prompted, or skip it.

Note: Don’t close the window or tab containing the code entry form. If you do, you’ll need to start over from the sign-in page and get a new code.

Troubleshooting verification codes

I didn’t get my verification code

Allow a few minutes for the code to arrive.
Email:
- Check your junk mail or spam folder.
- Verify you are checking the correct email address associated with the account.
- Add Do_not_reply@intuit.com to your email's approved sender list.
Phone:
- Ensure the numbers 88811 and 97962 aren't blocked by your mobile number.
- If you don't have your mobile device with you, check text messages via your cell carrier’s website if you can.
Request a new code: On the sign-in page, select I didn’t get an email or I didn’t get a text message.

My verification code isn't working

Ensure you are entering the exact code received.
Make sure you are using the most recently requested code. Older codes will not work.

I reset my password and I can’t sign in

If you reset your password but still can't sign in:

Clear your browser's cache and cookies.
Delete any stored passwords for Intuit sites in your browser settings.
Close and reopen your browser or mobile app.
Try signing in again.

Next steps

If you don’t have a phone number attached to your account, you can add one. Then we'll be able to text you verification codes if you need them in the future.