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Reset your password for QuickBooks Desktop

SOLVEDby QuickBooks5Updated December 21, 2023

Learn what to do if you lost or forgot your password for QuickBooks Desktop.

Follow the steps below depending on the type of password you need to reset:

  • Reset a user password: If you enter a username when you sign in and you know the admin password, follow these steps to reset the user password.
  • Reset the admin password: If you don’t need to enter a username at sign in or your username is admin, follow these steps to reset the admin password.

Reset a user password

  1. Open QuickBooks.
  2. Sign in as the admin user.
  3. Go to Company, select Set Up Users and Passwords
  4. Select Set Up Users. Then enter the admin password again.
  5. In the User List, select the user that needs to change their password. Then select Edit User.
  6. Enter a new password.
  7. Select a challenge question and answer.
  8. Select Next, then select Finish.

Reset the admin password

You'll need to confirm some information as a security step. If you don’t remember the informtion, we’ll show you how to find it.

  1. Open QuickBooks Desktop.
  2. From the login window, select I forgot my password.
  3. Fill out the form to recover/reset your password. You'll be prompted to download the tools for the password reset.
  4. Follow the instructions in the tool to reset your password.

If the system does not recognize the information you provided, log in to your One Intuit Account Manager (OIAM) to ensure your password information is correct before attempting a reset again. If your information in OIAM is correct but the system still does not recognize it during the reset process, try to Recover your Intuit Account.

If you are still unable to reset your password, contact the Desktop support team.

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