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Troubleshooting browser problems

Learn how to resolve browser issues.

If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform.

To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

Performing basic browser troubleshooting

As you start basic troubleshooting, try the following:

If you're experiencing problems when downloading or finding a downloaded file you can:

If this doesn't work, try changing the default location of the downloaded files. Follow the set of instructions for your browser type.

For Google Chrome

Select the menu (three dots) on the Google Chrome's toolbar, then select Settings.
Select the Downloads:
- Select Change if you want to select a default location to save your downloaded files.
- Select Ask where to save each file before downloading if you want to be prompted to choose a specific location for each download.

For Mozilla Firefox

Select the menu (three lines) on the Firefox toolbar, then select Settings.
Select the General tab:
- Select Choose... from Files and Applications if you want to change the default location of the downloaded files.
- Select Always ask me where to save files if you want to be prompted to choose a specific location for each download.

For Safari

Select Safari, then select Settings… from the menu bar.
In the General tab, click the dropdown menu next to File download location.
Select Ask for Each Download, or Other… to choose a save location for all your downloads.

For Microsoft Edge

Select the three dots on the upper right, then select Settings.
Select the Downloads tab:
- Select Change if you want to select a default location to save your downloaded files.
- select Ask me what to do with each download if you want to be prompted to choose a specific location for each download.

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