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Fix rejected bank payments or fees in QuickBooks Payments

SOLVEDby QuickBooksQuickBooks Online1Updated 1 month ago

Find out what R## codes mean and what you need to do to fix them. 

If you have QuickBooks Payments, you can accept bank payments from customers to pay for invoices and other sales.

In the rare case a bank payment you process is rejected, don't worry. If there's ever an issue getting bank payments into your bank account, we'll send you an email. The email gives you a specific code, describes the problem, and guides you through what to do. Any related fees will also be in the email.

Here are the R## codes you may see in the email and what you can do to fix them.

Step 1: Learn about R## codes

Always follow the steps in the email we send you. We'll always send the most up-to-date info. Use the chart below as a reference.

Once you resolve the issues in the email, move on to Step 2.

R ##
Reject
Code
What the code meansWhat you can do
900
902
912
No Account/Unable to Locate Account/Invalid Account Number

The account number doesn't match the individual on the payment, or the account isn't valid.
Sign in to the Merchant Service Centre and update your bank account information in the Account Profile section.


901
908
Insufficient funds/Uncollected funds
The available balance in your account isn't enough to cover the fees.
Check the balance of the bank account you use to pay fees for QuickBooks Payments.
If the funds are now available, or you want to pay your fees by credit card, call us at 800-397-0707.
Please have your Merchant Account info and case number ready.
903Payment Stopped
You requested a stop payment with your bank.
Sign in to the Merchant Service Centre and update your bank account information in the Account Profile section.
or
Have your bank write to us to confirm they resolved the issue. Follow bank letter instructions in Step 2.
905Account Closed
The account you used for QuickBooks payments isn't active.
Sign in to the Merchant Service Centre and update your bank account information in the Account Profile section.
907"Non-Transaction Account"
Policies or regulations prohibit or limit bank payment activity on your account
Check the account you told QuickBooks to deposit payments into. Make sure it's a chequing account or some other transactional account. It can't be a savings account.
In general, savings accounts only allow a limited number of daily debits.
If you need to change the account QuickBooks puts payments into, follow the steps to update your bank info.
909Currency/Account Mismatch
The currency of the transaction does not match
Sign in to the Merchant Service Centre and update your bank account information in the Account Profile section.
or
Have your bank write to us to confirm they resolved the issue. Follow bank letter instructions in Step 2.
910Account Holder Deceased
The account holder has died (used in the event of a Representative Payee, Guardian, or trustee).
If the account holder is deceased, please send us a Death Certificate.
Depending on the bank's policy, you may need to send a letter or change the bank account completely.
Follow bank letter instructions in Step 2.
911Account Frozen
Funds unavailable due to legal action or your bank. In this case, you can't access your account.
Work with your bank to authorize payments coming from Intuit and QuickBooks.
Sign in to the Merchant Service Centre and update your bank account information in the Account Profile section.
or
Have your bank write to us to confirm they resolved the issue. Follow bank letter instructions in Step 2.
914Incorrect Payor/Payee Name

The payor/payee name on the transaction does not match the account holder’s name.
Work with your bank and follow the proper procedures to fix your account.
Sign in to the Merchant Service Centre and update your bank account information in the Account Profile section.
915
916
917
918
919
920
Customer Advises Not Authorized/ Corporate Customer Advises Not Authorized
You told your bank that Intuit isn't authorized to debit your account and/or an entry was not authorized.
Work with your bank to authorize payments coming from Intuit and QuickBooks.
Sign in to the Merchant Service Centre and update your bank account information in the Account Profile section.
921Duplicate Entry
The request appears to be a duplicate entry.
You don’t need to do anything. We’ll work to fix this issue.

Step 2: Contact us after you resolve the issue

After you make the changes related to the R## code, contact us to notify us of the change.

Submit a bank letter

If you need to submit a letter to Intuit from your bank to resolve an issue, there are several requirements. The letter needs to clearly state the reason the payment was rejected and that you followed the steps in the email to resolve it.

In addition, your bank letter must include all of the following:

  • Use a bank letterhead.
  • State that the issue with the account was resolved and the account is open and available for both bank payments debits and credits.
  • Include your case number or Merchant Account Number (this info is in the email we send you).
  • Include your bank account number and the routing number.
  • Include a telephone number for a bank representative.
  • Be signed and dated by a bank representative.

Once the update to the bank account is complete, contact us to notify us of the change and options for sending the bank letter to us.

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