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maha1
Level 4

cloud backup

i've set all my files to backup to the cloud. when i save a file, i get a confirmation. yet, when i check there are only a few files that have been backed up. anyone know why? options are set to enable backup and, when i save, enable backup is ticked and status shows "ready to back up".

5 Comments 5
maha1
Level 4

cloud backup

anyone?

Mario B
ProFile Team

cloud backup

what are the licenses installed in Help Manage Licenses Menu?

maha1
Level 4

cloud backup

pls see attached.

cloud backup is selected in options

every time i save a file i ensure cloud backup is selected.

yesterday, i spent some time using hub to backup. yet, i only see 10 files for 2023 when i go to download.

thank you.

Mario B
ProFile Team

cloud backup

You can try a few things, like deleting the 2022 license, and trying it with a different company if you have multiple companies when you sign on. 

maha1
Level 4

cloud backup

i'll try that. thx.