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ntax
Level 1

Unable to sign to cloud- Unable to validate online credentials

Unable to validate online credential message popping up when trying to log in. Anyone knows solution?

Thank you

Kuhan

7 Comments 7
JeffBorden
Level 2

Unable to sign to cloud- Unable to validate online credentials

30 mins on the phone with tech support trying to resolve this right now... Feb 23rd

ntax
Level 1

Unable to sign to cloud- Unable to validate online credentials

Tech support resolved the issue.

ProFile Duncan
ProFile Team

Unable to sign to cloud- Unable to validate online credentials

If you receive unable to validate credentials when you log into your Intuit account through ProFile you must call us. As mentioned above we can resolve the issue over the phone. Reach us at 1-800-452-9970

JeffBorden
Level 2

Unable to sign to cloud- Unable to validate online credentials

I did call. It took an hour and a half to resolve. That's just not good enough, especially as we approach tax season. 

Burke Mountain
Level 1

Unable to sign to cloud- Unable to validate online credentials

I was able to resolve this by calling the help line.  Laura helped me out and made it work.

It would be extremely helpful to have this information including the number on the error message.  I tried logging in many times over a couple of weeks thinking it would resolve itself.

bevhewitt
Level 1

Unable to sign to cloud- Unable to validate online credentials

is anyone experiencing this issue right now ? January 2023 ?

Mario B
ProFile Team

Unable to sign to cloud- Unable to validate online credentials

If you receive unable to validate credentials when you log into your Intuit account through ProFile you must call us. As mentioned above we can resolve the issue over the phone. Reach us at 1-800-452-9970