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Jack2249
Level 1

Exporting files from client explorer

Within client explorer when I select an individual file, or a group of files one at a time, I am able to use the export function. However, when I "Select All", the export function isn't enabled.  This isn't helpful when we have over 1000 files we want to export so we don't want to select them on an individual basis.  I have followed any tutorial that I can find, and I get the same result.

3 Comments 3
Mario B
ProFile Team

Exporting files from client explorer

You can only export files from the same tax year and same module. BY example, if you select a T1 2024 and a t1 2025, it will not work 

Jack2249
Level 1

Exporting files from client explorer

Thanks, Mario, but I am aware of this and I am only selecting files for 1 period.  T1 - 2023

Mario B
ProFile Team

Exporting files from client explorer

May be one  or some of the files are not valid somehow, you could try to clear the database and reindex this specific tax year?