I have just purchased Intuitsign and have tried several tests, have double checking the name, address and phone number but each time "authentication failed" appears on my dashboard as well as in the client's mail. On one occasion it was sent but not rec

Which internet provider do you have Carol?

I mean which internet provider does your client has (the one that is not working)

I also purchased intuit sign and wanted to send a document to a client to sign this morning as a test before I go live on Monday.

Unfortunately the program won't go past the reminder set-up page.

I click next and a blank page appears.  

Having been an adobe sign user in the past, I am disappointed that Intui Sign does not provide the ability attach the client's tax return to review. This will cause extra work having to send a separate email with the tax return attached.

Can additional documents can be added on a later screen before sending the request for signature email via Intuit Sign?

I'm not seeing where this program is going to be very user friendly for older clients.

Is there a refund policy?

Hi sroy3770,  yes you can call the helpline to request a refund.