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CanadaTaxGuy
Level 3

Power consumption high

Using 2023.0.1 with Windows 10 home.  Is there a reason why the power consumption is so high?  My fan is running noticeably high and will not turn off until I close Profile.  Profile is the only thing open.  Task manager is showing 25% to 27% CPU usage just for Profile.  

Is it just my system?

8 Comments 8
Mario B
ProFile Team

Power consumption high

How much RAM do you have?

 

 

 

CanadaTaxGuy
Level 3

Power consumption high

Hi Mario,

12GB Ram

Processor = Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz

System type = 64-bit operating system, x64-based processor

 

Mario B
ProFile Team

Power consumption high

try to close Profile and go to this directory...  in the screenshot, delete both directory Greenpoint and Profile

Mario B
ProFile Team

Power consumption high

ok, I have check on my computer and I have the same issue than you, I will get back to you on this. Thanks!!

Account4nt
Level 1

Power consumption high

We are having the same issue with high CPU and ProFile is taking up the most. Did deleting the those 2 folders help at all and will it delete the user's ProFile settings?


Mario B
ProFile Team

Power consumption high

No it will not affect you setitngs

Account4nt
Level 1

Power consumption high

Okay thanks. I tried deleting those 2 folders but unfortunately it didn't work. When Profile is open and idle, it sits at around 1% but as soon as you try and do anything in it, the CPU jumps to 12%-15%. 

 

Anything else we could try? 

Mario B
ProFile Team

Power consumption high

you could try this..

 

1. Disable the static logs setting from the option --> Environment --> System, if its enabled
2. Clear log folder - %appdata%/ProFile/logs
3. Delete old expired licenses if any.