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Hello Profile Community:
We’ve been having some challenges with Profile, and wondering if any one else in this community is going through similar challenges.
First, let me share a little bit about our environment: We use Azure Virtual Desktops. At the moment, we have 15 hosts (8 vCPUS, 64GBs RAM, SSD for C:) with up to 12 user sessions per host. Users could get connected to any random host – so their personal data is stored in User Profile Containers with FS Logix. There are about 150 users at this time of year – more so during tax season. At any point in time, of the 12 users on a box, I would estimate about four or so are using Profile at the same.
We update a master image with new OS patches and application versions weekly, and all the hosts are re-imaged from this master image every weekend.
One significant observation we’ve made is that Profile creates a directory for each user in the following path:
C:\ProgramData\Intuit\AutoUpdateClient\{DOMAIN}\{USERNAME}.
This directory is about 250 MB’s per user.
Please note that this path is stored in the C:\ Drive – and not the User Profile Container (C:\Users\{Username})
That path doesn’t exist at the beginning of the week because the user has never logged into this “brand new” box…
This, I believe, has three impacts on us:
The first one is disk space consumption. I can easily accommodate 20 users, but when more than 20 users log into the individual host over the course of the week, I run into disk problems at the end of the week. Remember – the user gets a random box at the start of the day.
The second issue here—and this is speculation on my part —is that I suspect the license info is stored in that directory. As a result, the first time a user connects to a host, they end up having to enter a license key instead of remembering it week after week.
The third is probably our most challenging issue – I believe when each user launches Profile for the first time and we create that directory, we do a lot of WMI queries – so many in fact, that WMI runs away on the box. I have seen WMI use up 75% of my CPU after a single user launches Profile - interrupting every user on that box, and in certain circumstances, I’ve even had to do hard-reboot the box to get it working again.
I was hoping for a mechanism to store that file in the User Profile Container rather than Program Data. I think that addresses the disk space issue because it’s in each users container; it addresses the license issue since the directory persists week over week; and it addresses the CPU usage, since it doesn’t have to create that directory over and over.
Anyone have the same kind of issues? Any advice you can provide?
Hi Nuno,
I do not have a solution for the first and third issue. However , for the second issue, a possible solution would be to auto- activate profile. The steps can be found in this article .... https://profile.intuit.ca/support/en-ca/help-article/license-information/run-profile-shared-network-...
This should prevent the users having to re-enter the license keys each time. Let me know if this helps please.
Thanks and Regards,
Mario
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