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Ladytax
Level 3

profile will not open

today my Profile program would not open, missing exe file. I used it yesterday with no issues. Seems to me we had this issue about 6 months ago when we had a windows update. I downloaded the program again but it will not complete the installation giving a long message starting with Microsoft... leaving me to think it does have something to do with an update. anyone else having an issue?

2 Comments 2
Mario B
ProFile Team

profile will not open

Is there an antivirus on your computer, it could be that the antivirus blocked it

Mario B
ProFile Team

profile will not open

You could try a clean uninstall https://profile.intuit.ca/support/en-ca/help-article/manage-workflows/perform-clean-uninstall-profil... but if you are not confortable with this , I recommend calling our helpline 1-800-452-9970