Profile will not run when I am not connected to the internet

I have the same problem and a very frustrating one. As I often visit clients home as well as work in an area, where internet is not available. Last year, they discontinued printing of T183 and other signature requiring documents to be printed without internet and this year the software itself.

This makes it really difficult to work with Profile.

I had a call back from the Profile team, my query got moved up the ladder as they have asked for my data from the help menu.  I will let you know if they offer a solution in the next couple of days.  Something with that last update got left behind!

For the T183, AUT-01 and Business Consent, I do up a dummy return with no name or SIN, then print each page as a one page print to pdf, and just send out the pdf to everyone, asking to return to me via regular email, Print their name, NO SIN, $$$ amounts, or address, sign the bottom, all good.  My information is on the forms.  I do it year year to get the new tax year on the top of the form.  The CRA has accepted these from me as being valid.

Apparently this is a problem that Profile either doesn't know how to fix or just cannot be bothered fixing.
I have been using the program since Garry Peters first designed it a very long time ago.
Many problems have happened over the years like when some genius decided to omit the CCA section and it never got corrected.
Myself like a lot of other people go to clients to prepare most of the tax work and efile them when I return to the office.
Contrary to what some may think there are people out there that do not have internet or live in areas where it is very slow or restricted.
Connecting to another internet provider to run profile is a non- option.
Inconvenient and completely unsecure.
I am sure the CRA would not approve our efile license any year if we told them our tax preparation company thinks we should connect to numerous individual providers just to run the program.
Profile needs to prioritize this problem and get it fixed.

For the last two years the software is getting worst. After using Profile for over 20 years, last year I had vowed that I will go with another software company but thought, may be enough people complained and they probably listened to the customers

The issues are too too many. Specially after calling them three times and spending over an hour with them every time, the problems were never resolved. I have uninstalled and reinstalled the software three times but still no solution.

I am just wondering how many people are having the same issues.

The issues:

It cannot operate without internet connection. It is NOT possible for everyone to have internet connection where they work.

When you close the file and reopen, all the tabs disappear. Ilike to have the tabs remained, that gives me an indication of which slips and forms I had worked on with a client. This is so so frustrating.

Software keeps freezing and becomes inoperative. Have to exit and then restart continuously. I was told by them to run as administrator but it still has the same problems.

The reopen tab shows too many files that were never opened, instead of showing the latest opened files.

Too many access violation and catastrophic failure errors every few minutes. Extremely frustrating.

The client letter has too many gaps and looks very unprofessional. I have to personalize every letter, removing the gaps to make it look professional.

In the client letter, the benefits are outlined month by month, instead of in one line, stating $X per month, takes too many papers and looks very silly. Same goes for comparative summary and T1 summary. Takes up two pages each. What a waste of paper and ink and trees. Multiply it by number of clients individual have and then multiply it by the number of customer Profile has.  I have to print each page separately, choosing, one page only to avoid printing two pages.

Yes I agree 100% with Stevie1. Profile has tech problems. The program has gotten steadily worse over the years. The price goes up every year, the product goes down. The tech support is next to non-existent. I have tried the community entries but apparently no one seems to be able to address the problem, probably because there is no solution to it. Profile is just very bad, they can't fix the problem and don't even admit there is a problem. I contacted them through the help section multiple times and the individuals that I was writing to and they in turn were answering me did not seem to know what the problem was even though I would walk them through it time after time. I was given many different solutions to a variety of problems (none that were related to what I was asking about). One rep had me grant her access to my machine (which I did) after jumping around to many different sections she tells me everything is fine, just reboot and (Is there anything else I can help you with) another sent me a detailed link to set up and run Flexible Licensing (that was going to solve my problems). Of course it did not. Another told me the tech support was aware of the problem and they were working to fix it. Saying it would be corrected asap. Not sure if it was same tech support or not but another person making an inquiry about the same thing as me (4 weeks ago) was told the same thing.
I guess there asap is maybe June / July 2025 or not at all. At one point I asked a rep some questions and from there answers they were obviously not in Ontario and doubtful if they were even in Canada. Every year late summer early fall we begin to get emails wanting us to renew for another year. then a new round of those begin in late fall early winter, Then early in the new year the calls start coming from people who can barely speak English wanting us to renew. None of these know anything about the program. None of the program is finalized yet. None of the bugs have been fixed. The prices have increased for a product that has decreased. Well, my price for Profile will be wayyyy lower next year. It will be Zero.