V2019.5.1 update installation failed

Louis Kam · ‎July 03, 2020

Followed the usual steps: check update within Profile & download the above version. Installation process stops at about 75% forever even force closed the software itself. Profile now shows V2019.5.1 but when try opening the data file, messages like "Exception EPrivilege in module comtl32.dll at 0002D603. Privileged instruction" & "Runtime errors 216 at 2D91F043" pop up & the program freezed. Why is this happens? Re-installing Profile will probably reset all the settings to default. Will 2019.5.2 coming very soon?

ProFile Duncan · ‎July 06, 2020

Hi, thank you for using Intuit ProFile Community

Give us a call a 1-800-452-9970 for an agent to assist you. There could be folder permission or antivirus issue. An agent can help with these issues.

Hope this helps

Louis Kam · ‎July 17, 2020

Agent "Mark" said to run "Repair" from my "gpsetup.exe" file & other fixes. This got back my T2 data files only. But after updating to V2019.5.2 yesterday, all seems to be working.

ProFile Duncan · ‎July 31, 2020

Hi, thank you for using Intuit ProFile Community

Give us a call at 1-800-452-9970 for an agent to assist you.

I apologize for the inconvenience but hope this helps

Louis Kam · ‎July 31, 2020

As I posted, everything is fine on my V2019.5.2 so far, Duncan.

bhmbdh · ‎December 24, 2020

Been using QB for years and today the program freezes once I'm in and can't do anything. Intuit pops up and wants to know info and when I try and log in Internet Explorer shuts me down. I'm at my wits end here.