CRA rejection email T4 & T5 filings

Johal · ‎February 15, 2022

Hi, I am getting rejection email from CRA after filing T4 and T5 from Profile FX by using XMl files. is any one else getting same email. My profile version is 2021.2.5.

"We are unable to process your submission because it does not conform to our specifications. We strongly recommend that you validate all submissions with a validating parser before you file. Please validate your file, correct it and then resend your submission.

For further details on filing electronically, please visit canada.ca/taxes-iref. For information or assistance creating an XML file call the Electronic Media Processing Unit at 1-800-665-5164, between 7:00 and 17:00 (EST). If you are outside of Canada, call 613-940-8599.

This is an automatically generated message. Please do not reply to this email as responses are not monitored."

ProFile Duncan · ‎February 16, 2022

Hi, thank you for using Intuit ProFile Community

Check to see if the slip/tax year is supported here. Give us a call at 1-800-452-9970 for us to review the rejected files since this issue is generally file specific for current year filings.

Johal · ‎February 16, 2022

I am using it for year 2021 for T-5 and T-4's. but its not working

ProFile Duncan · ‎February 17, 2022

Hi, thank you for using Intuit ProFile Community

Update to ProFile 2021.3.0, available now. The update has fixes for common causes of these issues. If updating does not help, call us at 1-800-452-9970.

I apologize for the inconvenience