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GarryP
Level 1
posted
‎November 29, 2022 02:25 PM
last updated ‎November 29, 2022 2:25 PM

Forms toolbar only shows "+" instead of form title

After the most recent update to Profile, my forms toolbar is no longer functioning properly. The links are still there if the button is pressed but the buttons only have a "+" symbol rather than the name of the form. This is occurring in both the T1 and T2 modules. 

 

Adding new buttons (or trying to replace the old ones with the same form) does not resolve the problem. 

Solved
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Best answer January 17, 2023
Solved

Best Answers
ProFile Duncan
ProFile Team
ProFile Team
‎January 17, 2023 09:14 AM

Forms toolbar only shows "+" instead of form title

Hi

If you are on ProFile version 2022.2.0 , right click in the forms toolbar and click on Show captions. Hope this helps

View solution in original post

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31 Comments 31
Louis Kam
Level 3
‎November 29, 2022 03:29 PM

Forms toolbar only shows "+" instead of form title

With this update, the majority of my T1 & T2 file shortcut icons on ALL YEARS show this "+" look attached too, even with "Show Captions" on. Please show us quick how to fix this.

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Louis Kam
Level 3
‎December 03, 2022 12:39 PM

Forms toolbar only shows "+" instead of form title

Are these only our issues in Windows 10 Pro? Any suggestion to restore the icon look back?

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ProFile Duncan
ProFile Team
ProFile Team
‎December 07, 2022 10:11 AM

Forms toolbar only shows "+" instead of form title

Hi, 

This ProFile error will be resolved in ProFile version 2022.2.0 due for release mid December. The toolbar icons should not display as a +. There should be no change to icon display and function from previous year. We will resolve this issue soon.

I apologize for the inconvenience

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Louis Kam
Level 3
‎December 15, 2022 07:44 PM

Forms toolbar only shows "+" instead of form title

V2022.2 now changes my T1 & T2 shortcut icons' + to an useless 's,!!!

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ProFile Duncan
ProFile Team
ProFile Team
‎December 19, 2022 09:59 AM

Forms toolbar only shows "+" instead of form title

Hi,

ProFile version 2022.2.0, now available for download, has corrected the display of form toolbar icons. 

I apologize for the inconvenience 

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Louis Kam
Level 3
‎December 19, 2022 12:31 PM

Forms toolbar only shows "+" instead of form title

My V2022.2.0 changes the majority of my T1 & T2 shortcut icons from + to the 's, & they are really useless.

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ProFile Duncan
ProFile Team
ProFile Team
‎December 19, 2022 01:00 PM

Forms toolbar only shows "+" instead of form title

Hi, 

Run a repair on ProFile. There are instructions here. This issue occurred in ProFile 2022.1.0 and has been resolved in ProFile 2022.2.0

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Louis Kam
Level 3
‎December 20, 2022 02:05 PM

Forms toolbar only shows "+" instead of form title

Can't seem to open your instruction link. Please re-post it. Thx.

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ProFile Duncan
ProFile Team
ProFile Team
‎December 30, 2022 07:59 AM

Forms toolbar only shows "+" instead of form title

Hi,

The link for the repair instructions is here. 

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Louis Kam
Level 3
‎December 31, 2022 11:47 AM

Forms toolbar only shows "+" instead of form title

Will give this a try ASAP. Thx.

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Louis Kam
Level 3
‎January 07, 2023 02:05 PM

Forms toolbar only shows "+" instead of form title

Still the same meaningless shortcut icons shown for all my T1s & T2s. What is next?

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ProFile Duncan
ProFile Team
ProFile Team
‎January 11, 2023 10:55 AM

Forms toolbar only shows "+" instead of form title

Hi,

Call us at 1-800- 452-9970.  An expert can look into this further. There is not a known issue for toolbars in ProFile 2022.2.0

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Louis Kam
Level 3
‎January 12, 2023 02:02 PM

Forms toolbar only shows "+" instead of form title

Attached is the screen shot of this...V2022.2.jpg

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ProFile Duncan
ProFile Team
ProFile Team
‎January 17, 2023 09:14 AM

Forms toolbar only shows "+" instead of form title

Hi

If you are on ProFile version 2022.2.0 , right click in the forms toolbar and click on Show captions. Hope this helps

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Louis Kam
Level 3
‎January 17, 2023 01:03 PM

Forms toolbar only shows "+" instead of form title

I tried on both T1 & T2 files without success. The shortcut description shows correctly but with the same meaningless icon looks mentioned EXCEPT the "info", "T1" & "T3" ones. Strange!!

Also, how to NOT showing captions by default? I uncheck it before exit the program but it still shows captions when open the file each time.

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Louis Kam
Level 3
‎January 18, 2023 03:06 PM

Forms toolbar only shows "+" instead of form title

V2022.2.jpg

 

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Louis Kam
Level 3
‎January 18, 2023 10:28 PM

Forms toolbar only shows "+" instead of form title

Attached is the screen shot of this...

 

V2022.2.jpg

 

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ProFile Duncan
ProFile Team
ProFile Team
‎January 19, 2023 09:23 AM

Forms toolbar only shows "+" instead of form title

Hi 

I see the issue now. I have passed this to the product development team to investigate because unfortunately that is the design as of ProFile 2022.2.5. Using captions is the only way to make the icons useful at this time. 

Not sure of the issue but, the caption toggle works for me

I apologize for the inconvenience

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Shannon_Design
Level 1
‎February 02, 2023 06:35 AM

Forms toolbar only shows "+" instead of form title

Hi Louis,

 

I'm a product designer at Intuit working on ProFile. I would love to talk to you about your icon issues and other feedback.to get an understanding about how we can resolve this. We'll compensate for your time. You can book some time here: Calendly

 

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Louis Kam
Level 3
‎February 02, 2023 11:29 AM

Forms toolbar only shows "+" instead of form title

Set on Feb. 6, 12:00 pm PST....

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Louis Kam
Level 3
‎February 02, 2023 05:24 PM

Forms toolbar only shows "+" instead of form title

With no webcam/zoom installed on my side, can I still talk to you about this shortcut icon issue?

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Louis Kam
Level 3
‎February 12, 2023 12:31 PM

Forms toolbar only shows "+" instead of form title

GarryP, if you've fixed the shortcut icon issue, please show me how in V2022.2.5. Thx.
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Louis Kam
Level 3
‎February 17, 2023 07:42 PM

Forms toolbar only shows "+" instead of form title

No such fix on V2022.3 still.

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ProFile Duncan
ProFile Team
ProFile Team
‎February 20, 2023 12:43 PM

Forms toolbar only shows "+" instead of form title

Hi,

The design team is working on a fix for ProFile 2022.4.0, due for release the end of March.

I apologize for the inconvenience.

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