Printing Issue- Printing blank page after every print selection

sjfhsjjfhsfs · ‎February 24, 2022

I'm having an issue where any form I print in profile prints out a blank page right after. No other software is doing this.

I click on F12 to print, click okay. The form I want comes out correctly on the number of pages that it is required to but a blank page spits out at the end. This happens with every print selection.

I've adjusted all of my settings in Profile and spent an hour on the phone with support. Any suggestions?

Qamar · ‎March 15, 2022

I spent many hours to find the reason but I could not find any reason or how to fix it. I contacted the live support and received the following instructions:

"Due this being a printing issue, please contact our phone support for further assistance as it requires screenshare Profile English Support: 1-800-452-9970 Profile French Support: 1-800-710-8030"

As suggested by Jack_Canada, if you go to File- Print Setup- Please click to Font Scaling Manual and reduce the print size from 100% to 95%. It fixed the problem at my end.... Thank you Jack_Canada...

Jack_Canada · ‎March 15, 2022

From time to time I had the same issue during the last tax season; as far as I know, it has not been happening this year.

Perhaps going to Print Setup and manually scaling fonts would help? Some forms (like T1 Summary) often required to print an extra page, with just one line and scaling fonts to 95% or 90% solved the problem.

Qamar · ‎March 15, 2022

Thank you Jack_Canada. It worked!