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Louis Kam
Level 3

V2019.5.1 update installation failed

Followed the usual steps: check update within Profile & download the above version. Installation process stops at about 75% forever even force closed the software itself. Profile now shows V2019.5.1 but when try opening the data file, messages like "Exception EPrivilege in module comtl32.dll at 0002D603. Privileged instruction" & "Runtime errors 216 at 2D91F043" pop up & the program freezed. Why is this happens? Re-installing Profile will probably reset all the settings to default. Will 2019.5.2 coming very soon?

5 Comments
ProFile Duncan
ProFile Team

V2019.5.1 update installation failed

Hi, thank you for using Intuit ProFile Community

Give us a call a 1-800-452-9970 for an agent to assist you. There could be folder permission or antivirus issue. An agent can help with these issues.

Hope this helps

Louis Kam
Level 3

V2019.5.1 update installation failed

Agent "Mark" said to run "Repair" from my "gpsetup.exe" file & other fixes. This got back my T2 data files only. But after updating to V2019.5.2 yesterday, all seems to be working.

ProFile Duncan
ProFile Team

V2019.5.1 update installation failed

Hi, thank you for using Intuit ProFile Community

Give us a call at 1-800-452-9970 for an agent to assist you.

I apologize for the inconvenience but hope this helps  

Louis Kam
Level 3

V2019.5.1 update installation failed

As I posted, everything is fine on my V2019.5.2 so far, Duncan.

bhmbdh
Level 1

V2019.5.1 update installation failed

Been using QB for years and today the program freezes once I'm in and can't do anything.  Intuit pops up and wants to know info and when I try and log in Internet Explorer shuts me down.  I'm at my wits end here.