When I was trying to EFILE, I received this message, what does it mean? "Unable to get response from the Government Agency. Please try again later Cra T1 EFILE service failed at returnCode=500"

FK4 · ‎April 30, 2021

gmmitche · ‎April 30, 2021

Oh, and CRA say it's Profile's issue, not theirs!

Mediatlantic_Taxes · ‎April 30, 2021

Thanks for informing, although the excuse of "high level traffic" has been overused in the past.

Were this like in previous years, a widespread problem affecting all manufacturers, it would be acceptable.

But when a problem is exclusive to a certain manufacturer, you can be guaranteed it is an internal overlook or issue.

It is very unfortunate to put this type of pressure on your trusted clientel, especially since we have ALL had to adjust to service our clients in this pandemic, including having to work extra hours and take extra precautions.

For a service of the "said quality" selling at a premium price, I would not have expected this to happen.

Questions:

1- Will Profile compensate all penalties and/or interest that might arise due to this lack? it is currently almost 10PM in the atlantic provinces and approaching 9 here in Quebec. I did not really want to be up all night!

2- Will you keep us updated in this channel? We need to KNOW what is going on.

Best Regards,

View solution in original post

TomB683 · ‎April 30, 2021

Well I won't be subscribing to profile next year.

View solution in original post

Mediatlantic_Taxes · ‎May 01, 2021

Unfourtunately to convert all my files to taxprep or someone else would be to costly.... I just hope profile can get with the program soon!

First they need to recognise that QUEBEC EXISTS and to link the forms properly.

Then the need to stay up to date with what is ACTUALLY going on.

I spoke to collegues that use Taxprep, and they were all in bed by 9PM (or watching the game)

I HAD TO RAGE IN FRONT OF MY SCREEN ALL NIGHT!!!!! Not happy. Hope you will be sending REBATES OR DISCOUNTS for next years program to your subscribers, as this is UNACCEPTABLE!

Thank you.

View solution in original post

gmmitche · ‎April 30, 2021

Any update on this? I'm getting this error too!

gmmitche · ‎April 30, 2021

Oh, and CRA say it's Profile's issue, not theirs!

ldres1985 · ‎April 30, 2021

Got the same message, kept trying to efile every 30 seconds or and it eventually went through, looks like it might be really busy. I needed to file 4 returns and it did that every time.

ldres

Jack_Canada · ‎April 30, 2021

Got this message:

EFILE Service responded with External Server Errors. Please try again later

Jack_Canada · ‎April 30, 2021

I have just one return for 2019 to efile. I've tried 5 times. Now I'm getting this message:

EFILE Service responded with External Server Errors. Please try again later
CRA T1 EFILE service failed at returnCode=500
The EFILE transmission resulted in Server Error with Transaction ID :

singh27 · ‎April 30, 2021

I am also getting same error

ProFile Duncan · ‎April 30, 2021

Hi, thank you for using Intuit ProFile Community

Product development is working on this issue. They suggest to continue to try and file these returns: some returns are being accepted, the issue seems to be the result of high filing volume

I apologize for the inconvenience but hope this helps

Mediatlantic_Taxes · ‎April 30, 2021

Thanks for informing, although the excuse of "high level traffic" has been overused in the past.

Were this like in previous years, a widespread problem affecting all manufacturers, it would be acceptable.

But when a problem is exclusive to a certain manufacturer, you can be guaranteed it is an internal overlook or issue.

It is very unfortunate to put this type of pressure on your trusted clientel, especially since we have ALL had to adjust to service our clients in this pandemic, including having to work extra hours and take extra precautions.

For a service of the "said quality" selling at a premium price, I would not have expected this to happen.

Questions:

1- Will Profile compensate all penalties and/or interest that might arise due to this lack? it is currently almost 10PM in the atlantic provinces and approaching 9 here in Quebec. I did not really want to be up all night!

2- Will you keep us updated in this channel? We need to KNOW what is going on.

Best Regards,

ProFile Duncan · ‎April 30, 2021

Hi, thank you for using Intuit ProFile Community

Due to increased filing volumes today, users may experience the error message: “Unable to get response from government agency. Please try again later.” We are sorry for the inconvenience and ask that you please reattempt to file later.

Hope this helps

TomB683 · ‎April 30, 2021

Well I won't be subscribing to profile next year.

Mediatlantic_Taxes · ‎May 01, 2021

Unfourtunately to convert all my files to taxprep or someone else would be to costly.... I just hope profile can get with the program soon!

First they need to recognise that QUEBEC EXISTS and to link the forms properly.

Then the need to stay up to date with what is ACTUALLY going on.

I spoke to collegues that use Taxprep, and they were all in bed by 9PM (or watching the game)

I HAD TO RAGE IN FRONT OF MY SCREEN ALL NIGHT!!!!! Not happy. Hope you will be sending REBATES OR DISCOUNTS for next years program to your subscribers, as this is UNACCEPTABLE!

Thank you.

FK4 · ‎May 01, 2021

This never happened last year, so, what is going on this year? I am having a lot of issues with ProFile, a lot of time the software screen would close by itself while I'm still working on it. And plus, I don't know if it's just me or it's happening with others as well, CRA's taking forever to assess even some of the simple t4 returns. Everything is so messed up this year. Is TaxPrep any better than ProFile?

thornsby · ‎May 01, 2021

i called some of my bigger balance owing cx's and had them pick up paper returns to mail in. I also switched over and filled some through Netfile but it was nightmare on earth.

ProFile Duncan · ‎May 03, 2021

Hi, thank you for using Intuit ProFile Community

Due to unprecedented filing volumes last Friday, you might have experienced filing errors. We apologize for the inconvenience and understand how it impacts your business. Please rest assured that we will work with you to resolve this.

Ashok Mathur · ‎May 08, 2022

Hello

Despite trying multiple times in last 3 days it continues to show me below error message :

Unable to get response from the Government Agency. Please try again later
com.intuit.pcg.canada.transform.model.exception.PayloadBindingException: cvc-pattern-valid: Value '' is not facetvalid
with respect to pattern '[0-9]{9}' for type '#AnonType_SpouseSocialInsuranceNumber'.

What are my options to resolve this - I called CRA and they have labeled it to be a software issue. Kindly help

Thanks --- Ashok Mathur