If a spouse is in full-time attendance at a school then the spouse does not qualify for a CWB, and will not be an eligible spouse for purposes of the CWB. But that should not totally eliminate the CWB if her income was $27,000. Check the responses to the questions on Schedule 6, make sure they did not receive an advance payment, and that both are over 19 years of age. If all of those check out, can you post a picture of the Schedule 6?
Profile sometimes not automatically fill in eligible taxpayer for CWB in both 2021 and 2022, causing tax refund underpaid.
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