Update printing issues

Samri · ‎July 03, 2023

I downloaded the most recent update 2022.5.0 and now I can't print the T2 unless I have internet access. It gives me "print job failed due to issues with printer" message. If I open a T2 in the older module I can print, but in the most recent module I can't. I tried printing the full return "file copy" to pdf and it only printed the memo, auditor and letter, the rest it said had to be printed manually.

If you work offline this could make the program very hard to use. Is this going to be a permanent problem, would be nice to know before I invest in another year with profile.

Samri · ‎July 03, 2023

Found this about the new release:

Starting with R5, these PDFs will be generated and sent to Intuit FPS (file print server) via the Internet and then sent to the printer.

I guess about half our forms are sent to intuit server in order to print them, so if you don't have internet you can't print and what if I don't want my information sent to their server every time I print - what if I can't get a secure internet connection - what risks are we being opened up to just print a form off of the program.

Mario B · ‎July 04, 2023

That is correct, with latest T2 module, Profile uses FPS printing, please review this article

https://profile.intuit.ca/support/en-ca/help-article/printers/profile-t2-print-changes/L6fWW9Gcc_CA_...

Samri · ‎July 04, 2023

Is there a way to roll back to the prior version so I can print until I find a way to deal with this change?

Mario B · ‎July 04, 2023

Hi Samri, if this is absolutely required, please call the helpline and explain the situation, we dont recommend rolling back to a previous version as it requires a clean uninstall, and you dont get the latest changes.