Get help if you can't sign in to your QuickBooks Online account

1. From the sign in page, select I forgot my user ID or Password.
2. Enter your phone number or email address, then select Continue.
3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.

Note: If you don’t see an email from us within an hour, check your spam or junk folder. If you still don’t have the email, you’ll need to request your user ID again.
If you don’t have access to the email you used when you created your account, you can send us a request to recover your account.

1. From the sign in page, select I forgot my user ID or Password.
2. Enter your phone number, email address, or user ID, then select Continue.
3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with a password reset link.

Note: The password reset link is active for 24 hours.

Your old password could still be saved in your internet browser. Try to enter your password manually, if you still can’t sign in you’ll need to clear the data so you can use your new password. Once you’ve done this, close your browser and reopen it.

This happens because your browser might be automatically filling in your old password or user ID.

1. From the sign in page, select I forgot my user ID or Password.
2. Once you reset your password and can get into your account, select the Intuit account icon, then Manage your Intuit Account.
3. Select Sign in & security and verify your user ID.

If you’re asked for a confirmation code after you sign in:

1. Select how you’d like to receive your confirmation code, then select Continue.
2. If you can’t access the email account or phone number listed, select the option Confirm my account a different way.
3. Retrieve the confirmation code.
4. Enter the confirmation code, then select Continue.

If you can't verify your account by having a code emailed to your registered email address, you can send us a request to recover your account.

1. From the sign in page, select Create an account.
2. Select an appropriate plan.
3. Enter your email address, mobile number, or other fields as prompted.
   • If an account/login has been created with your email address, you can’t create another with the same email address. You can either retrieve your user ID or reset your password.
4. Create a password, then confirm it and continue.
5. Follow the steps to complete billing and payments to get started.

If you have a user ID with your invitation, it should ask you to sign in. If not, you’ll have a link to create one with the email address the invite was sent to. After you create a user ID, you’ll be able to sign in.

1. Sign in to QuickBooks Online.
2. Select Help (?) at the top right.
3. In QB Assistant, enter the topic you need help with. You can also enter questions
4. Select Contact Us to reach out to our support team.
5. Choose a way to connect with us:

• Start a chat with a support expert available 24hrs (M-F) SGT.
• Ask the community available 24/7 to get help from businesses like yours.

1. From the sign in page, select I forgot my user ID or Password.
2. Select Try something else.
3. Select message us for support to connect to an expert via Chat.