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1 helpful vote

Change your customer-facing email address

You can change your customer-facing email address in just a few steps.

Note: QuickBooks uses this email address to contact you.


How to change your customer-facing/outgoing email address

  1. Select the Gear icon on the Toolbar, then Company Settings.
  2. The Company tab will be selected by default. Click the Pencil icon to the right of the Contact Info section.
  3. Enter your company's email address in the Company email field.
  4. Select Save then Done to save your changes.

How to change your personal email address

  • Need to change your personal email address? Check out How to change your email address for steps on changing your personal contact email.
  • Don't have access to your old email address and can't sign into QuickBooks Online at all? You can use the Email change request process to change it without logging into your company.

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