Disconnect an app and change subscription

This article is for third-party apps in QuickBooks Online and QuickBooks Online Accountant.

To learn more about QuickBooks apps, specifically QuickBooks Payroll and QuickBooks Time, see Cancel Your QuickBooks Payroll Subscription and Close your QuickBooks Time account.

After you install apps, you can disconnect an app or do it for one of your clients. And if you need to cancel, or change subscription, you can do so from the Intuit App Center. Here’s how.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view

Disconnect installed apps

If you're the user that connected the app

QuickBooks Online

1. From the left menu, select Apps then My Apps.
2. Select the Action ▼ dropdown menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
3. Complete the short questionnaire.
4. Select Confirm Disconnect to remove the app from your company profile.

QuickBooks Online Accountant

1. From the left menu, select Apps then Firm apps.
2. Select the Action ▼ dropdown menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
3. Complete the short questionnaire.
4. Select Disconnect to remove the app from your company file.

If you're not the user that connected the app

Only QuickBooks Online Admin users can connect and manage apps for their company or firm.

However, for QuickBooks Online Accountant Firms, only Firm owners can connect and manage apps for a client.

Switch Admin of the app connection

Change the Admin of the app connection

1. From the left menu, select Apps.
2. Search for the app you're interested in.
3. Select  the app, then Get app now.
4. Review the Authorization page and select Connect.
5. Review the message details and select Switch Admin.
6. Adjust the settings as necessary.
7. Make sure the app is now associated with your user ID.

After you switch admin, you can now disconnect the app using the same steps.