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Fix connected integration issues in QuickBooks Online

by Intuit • Image Alt Text 195 •
Image Alt Text Updated 8/5/2026 01:59

Learn how to fix issues with your connected integrations in QuickBooks Online.

Connect partner apps and streamline your business with QuickBooks Online Advanced.

Video transcript

[0:00] You can use integrations to connect services like Shopify and PandaDoc to QuickBooks Online. Let's learn how to look up an integration, Find it in your QuickBooks after you add it, and what to do if it ever disconnects. First, select My integrations and then Find integrations. From this window, you can search for and browse available apps to integrate in your QuickBooks.

[0:27] After you've connected an app, you'll find it in the Integrations overview tab. This is where QuickBooks lists all of the apps you've connected. You can also use the My integrations button to keep an eye on your apps and their statuses, while in other areas of QuickBooks.

[0:44] Launching the app either takes you to the place in QuickBooks that collects information from the app, or opens a new tab with the app website. From here, you can review transactions received from the app and perform other related tasks.

[0:58] Back on the Integrations Overview tab, if QuickBooks ever encounters a problem communicating with the app, you'll see a red warning icon like this one, as well as an option to reconnect. When reconnecting an app, you may need to log in to your account with the app and reauthorize the connection. Some apps may also ask you to choose a date before it resumes the connection.

[1:17] The app will send information related to anything that happened on this date to the present day when it reconnects to QuickBooks. This helps to ensure you don't record the same information more than once. Select the three dots next to an app to do things like find support, launch the app inside QuickBooks, disconnect or leave a review depending, on the app.

[1:37] Now you're ready to add, launch, and resolve any errors related to apps in QuickBooks Online.

The My integrations The My integrations icon in QuickBooks Online. page is a tool to help you manage integrations with QuickBooks Online. It ‌shows the status of all your integrations so you can view and fix all errors in one place. We’ll show you where to see the status of your connected integrations, how to manage them, and resolve issues.

View the status of connected integrations

To view the status of all your connected integrations at a glance from the Home page, look for the My integrations The My integrations icon in QuickBooks Online. card. The card displays your total number of integrations, categorized by those that have and don’t have connection issues.

Image of the My integrations status in QuickBooks Online which shows all connected integrations, and those with issues that need attention.

Alternatively, Go to Integrations The My integrations icon in QuickBooks Online. and select Manage integrations (Take me there).

Image of the My integrations overview in QuickBooks Online. An inventory of a user's integrations and their connection status displays in the image.

Manage integrations

The My integrations The My integrations icon in QuickBooks Online. page lets you perform other actions, such as opening or disconnecting integrations.

  1. Sign in to QuickBooks Online as an admin or user with Third Party Apps permission.

  2. Go to Integrations The My integrations icon in QuickBooks Online. and select Manage integrations (Take me there).

Image of a list of integrations with logos and links to launch, reconnect, or troubleshooting from the My integrations page of QuickBooks Online.

If an integration has no issue, you can select Launch to open the integration, or select the menu Vertical ellipses icon. icon to select an option:

  • Pin to list: This pins the integration at the beginning of the list.

  • Disconnect: This disconnects the integration from QuickBooks.
    Note: Dropdown options vary depending on the integration, or if there are any open issues.

Fix integration issues

The Integrations overview page displays cards for all of your connected integrations, their status and tasks. To resolve open integration issues:

  1. Sign in to QuickBooks Online as an admin or user with Third Party Apps permission.

  2. Go to Integrations The My integrations icon in QuickBooks Online. and select Manage integrations (Take me there).

  3. The My integrations section displays any open integration issues, including the name of the affected integration, when it occurred, and the suggested action.

  4. In the Actions column, select the available option to fix the issue. Options vary depending on the issue type.

  5. Follow the on-screen prompts to complete resolution.

Data sync issue

Contact the integration provider for any data sync issue between the integration and QuickBooks Online. There may be an issue with the API (Application Programming Interface) calls that the integration provider is making for your company. They’ll have to look at the errors and resolve them to restore the data sync.

Billing

The integration provider handles questions about billing and application subscription cancelation.

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