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Connect a new bank account to Open Banking in QuickBooks Online

by Intuit•33• Updated about 9 hours ago

Open Banking is a secure way to share your financial data with trusted software, like QuickBooks. It improves speed, security, and automation by letting you control which apps access your account information.

Follow this process if you're setting up a brand new bank feed connection in QuickBooks for the first time.

We’ll be guiding you through the following steps:

Before you start: Important things to prepare before connecting your account, including how to elect a data-sharing delegate
Step 1: Connect your new account to Open Banking
Step 2: Refresh and review transactions
Next steps: Renew your bank connection every year
Additional information

If you bank with Commonwealth Bank, ANZ, NAB, or Westpac, we have detailed instructions on how to connect a new bank account to Open Banking in the following articles: - Connect a new Commonwealth Bank account to Open Banking - Connect a new ANZ bank account to Open Banking - Connect a new NAB bank account to Open Banking - Connect a new Westpac bank account to Open Banking If your bank isn't listed, continue with the steps outlined in this article.

Before you start

Check if Open Banking feeds are available from your bank to connect with QuickBooks. If not, you can upload your transactions via an alternate bank feed, or manually via a .csv file.
Enable pop-ups: Make sure pop-ups are turned on in your browser settings.
Have your ABN ready: You will need your Australian Business Number (ABN) for setup, as Open Banking is for business customers only. If you don't have a trading entity but manage a rental property or a hobby business, you may be able to apply for an ABN. Check your eligibility at the ATO website.

Finally, check if you need to elect a data-sharing delegate

For certain bank accounts like partnerships, companies, and trusts, you will need to elect a data-sharing delegate. This is someone who is allowed to share data with trusted data providers like QuickBooks Online.

A data-sharing delegate is different to an account signatory or an authorisation to operate the bank account. If you aren't appointed as a data-sharing delegate, your accounts won't appear in the Open Banking bank feed setup.

To check if you need to set up a data-sharing delegate for any of your accounts, go to the CDR Ready website and follow the prompts.

Please note that this video uses a Commonwealth Bank bank account as an example for connecting to a new Open Banking feed. Part of your experience may vary depending on your bank.

Step 1: Connect your new account to Open Banking

Follow this link to complete the steps in your product.
Head to Accounting, then Bank transactions.
Select Connect account or Link account.
Search for your bank by URL or name, or select a bank from the list.
Select Yes, this is for business purposes.
If this is your first time connecting to Opening Banking, specify the business account and enter the relevant Australian Business Number (ABN) or Australian Company Number (ACN).
Review the consent details and select Agree.
Sign in with your online banking credentials and follow any required security steps.
Select the account(s) you want to connect to QuickBooks Online. You can select more than one.
Select Add New to add a new chart of accounts code to link this feed to, or select and existing one from the list.
Select the date you would like the transactions to import from. You can import transactions from up to 24 months ago.
Select Connect.

Step 2: Refresh and review transactions

Once connected, QuickBooks Online imports your transactions daily. You can also refresh manually to get the latest data.

Follow this link to complete the steps in product
Select Update.
Carefully review, categorise, or match transactions to the correct accounts.

Next steps

To meet Open Banking regulations, you’ll need to renew your bank feed every 365 days. QuickBooks Online will notify you when it’s time to renew your consent with a banner at the top of the Open Banking page.

If you renewed your consent after it expired, you can select the required date to retrieve any missed transactions.

Manage all your connections from the Bank transactions screen:

Select the bank account tile.
Select the dropdown ▼ next to link account, and select Manage connections.
Select the Three dots.
Select Renew account.

Additional information

If you need guidance on migrating an existing account to Open Banking, read our article on how to migrate an existing bank account to Open Banking in QuickBooks Online.

Frequently asked questions

Opening Banking basics

What is Open Banking?

Open Banking is a secure way to share your financial data with trusted software like QuickBooks. It improves speed, security, and automation by letting you control which apps access your account information.

What is QuickBooks’ role in Open Banking?

QuickBooks is a registered Account Information Service Provider (AISP) and has been involved in shaping Open Banking from the start, helping to create a secure and reliable experience.

Who can use Open Banking with QuickBooks?

All customers using QuickBooks Online can connect to supported accounts via Open Banking.

What are the benefits of Open Banking?

For small businesses:

Set up in under a minute
Real-time transaction imports
Easier cash flow tracking

For accountants and bookkeepers:

Up-to-date client data
Better insights for advisory work
Less admin chasing for statements

For existing customers:

More reliable and accurate feeds
Seamless upgrades from older connections
Real-time reconciliation of bank data

Connecting and managing bank feeds

Do I need to sign in to my bank to connect it?

Yes. You’ll be redirected to your bank’s website to authorise the connection securely.

How long does a bank connection last?

Connections last 365 days. After that, you’ll be prompted to reauthorise in QuickBooks.

What if I change my online banking password?

You don’t need to reauthorise the connection just for a password change.

Can I connect accounts on behalf of someone else?

No. Only the primary account holder can authorise a bank feed connection.

Do I need to be the account holder?

Yes. You’ll need your own credentials to set up or renew the bank connection.

Can I connect more than one bank account?

Yes, you can connect multiple accounts by selecting Link account from the Banking page.

Disconnect an account or credit card

You can disconnect an account or credit card to stop importing transactions from it. However, this won’t remove any existing imported transactions from your records. For more details, see.

Downloaded data and transaction history

How much historical data can I import?

Up to 24 months, depending on your bank.

How often are transactions updated?

QuickBooks automatically refreshes transactions every 24 hours. You can also select Update to refresh manually.

Why do excluded transactions reappear after I delete them?

When you delete a transaction from the Excluded section, QuickBooks forgets it. The next time your feed updates, it may download again. To avoid this, exclude it but leave it in the list—or assign it to your bank register.

Will I lose transactions if I forget to reconfirm my connection?

Not necessarily. When you reconnect, select the original expiry date to recover missed transactions.

Account types and Open Banking limitations

Why can’t I connect all my accounts?

Only payment accounts—like current accounts, credit cards, and some savings accounts—are supported. Non-payment accounts, such as fixed-term savings or sub-accounts, aren’t eligible under Open Banking.

Can I connect a multicurrency PayPal account?

No. QuickBooks doesn’t convert currencies automatically. You can only connect accounts with the same currency as your QuickBooks company (e.g. AUD to AUD, USD to USD).

Unsupported banks and manual workarounds

Why isn’t my bank available in QuickBooks?

Some banks don’t yet support Open Banking, or their feeds have been discontinued. You may have received an email from QuickBooks about this.

What if my bank doesn’t support Open Banking?

You can still manually upload your transactions while waiting for support.

Will more banks be supported in future?

Yes. QuickBooks works closely with banks and regulators to expand the list of supported accounts. Check the latest supported banks here.

Why can’t I connect all my accounts?

Only payment accounts (for example current accounts, credit cards, some savings) are supported. Non-payment accounts like fixed-term savings are not.

Error: “No valid accounts to connect” — what does this mean?

It usually means either:

You don’t have eligible Open Banking accounts
You don’t have permission from your bank to share the account

Contact your bank for more info.

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