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Change or cancel your QuickBooks Online or Intuit Enterprise Suite subscription

by Intuit•1543• Updated about 5 hours ago

Thinking of canceling? Our experts can help you find another option for your needs, or guide you through the cancelation process. To connect with an expert, sign in to your account, enter "cancel" in the Assistant panel, select Cancel subscription, and follow the steps. Contact an expert.

In this article, learn about the options to:

Change your plan.
Cancel your plan.

Prerequisites

If you use Intuit Enterprise Suite, contact your account manager for help with canceling your subscription.
At this time, there’s no option to cancel QuickBooks Online Accountant since it’s a free program.

Changes to your subscription level

This option can help tailor a subscription to your business needs and reduce your monthly costs.

First, compare features and pricing to find a new subscription that’s right for you. Then review our article on how to change your subscription.

What happens to my data if I change subscription levels?

You retain access to your data, settings, and account history if you change plans (see section “What happens to your data after you cancel” below for details).

Cancel your QuickBooks Online subscription

The steps to cancel your subscription vary based on where you signed up. For example, if you signed up through a mobile app store, you’ll need to return to your app store to cancel your account.

Cancel an account purchased online, directly from Intuit

Sign in to the Intuit Account Manager.
Select Products & billing, then select your company name. This will take you to your subscription page.
Find the product you wish to cancel, then select Cancel.
Follow the on-screen steps. After your cancelation is successful, you’ll get a confirmation.

Note: There are two options to resubscribe. If you are within the billing period you last paid for, select Resume subscription on the subscription page. If you are outside of the billing period you last paid for, resubscribe from our website.

Cancel a subscription purchased through the Apple App Store (iOS, iPhone, iPad)

You may follow the official steps to cancel a subscription from Apple.

Cancel a subscription purchased through the Google Play Store (Android phones and tablets)

You may follow the official steps to cancel a subscription from Google.

Note: You can't cancel subscriptions purchased through the Google Play Store on the QuickBooks mobile app.

Cancel a suspended subscription

If your account is suspended, you need to resubscribe and reactivate it first. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.

What happens to your data after you cancel

If you cancel a single QuickBooks Online subscription, you’ll have read-only access to your data for one year. After that, you must resubscribe to access your account data.
If you have multiple QuickBooks Online subscriptions, keep at least one with the same login. This way, you can indefinitely keep read-only access.