Created with Sketch. Visit the QuickBooks Community to find answers and meet other small business owners just like you!

Created with Sketch.

cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit

Cancel your QuickBooks Online subscription or trial

A note on COVID-19:

We recognize that with the constantly changing COVID-19 situation, this is an unprecedented time for everyone. If you think you may need to cancel your subscription due to impacts from COVID-19, please contact us. We’re here to help you look at pricing options, answer questions, or just make sure things go smoothly if you need to cancel.


We're sorry to see you go.

Is this really goodbye?


If you'd like to try a plan with different features, you can downgrade or upgrade your subscription.
If you’d like some help with QuickBooks before you decide, you can find an accountant. Or, you can watch our video tutorials.

If you’re using QuickBooks Online Payments, you’ll need to cancel your Payments account separately. Once you finish any open transactions, follow the steps to close your Payments account.

Cancel your QuickBooks Online subscription or trial

  • Purchased your subscription from iTunes or Google Play? Find out how to cancel your subscription through an app store.
  • Make sure you are signed in to QuickBooks from a web browser. You can't cancel your account from the QuickBooks mobile app.

Watch the video and learn how to cancel your subscription.

To cancel:

  1. Sign in to QuickBooks Online as an admin user.

Note: If you can't sign in, you should reset your password.

If you're canceling your free trial:

  1. Select Settings ⚙ and then Account and Settings.
  2. Select Billing & Subscription.
  3. Select Cancel your trial.
  4. Select Continue to cancel.
  5. Follow the steps on the screen.
  6. Select Submit and cancel subscription.
  7. Select Got it.

If you have a subscription:

  1. Select Settings ⚙ and then Account and Settings.
  2. Select the Billing and subscription tab.
  3. In the QuickBooks section, select Cancel subscription or Cancel online.
  4. Select Continue to cancel, then select Continue to cancel again (if applicable).
  5. Follow the next steps.
  6. Select Submit and cancel subscription.
  7. Select Got it.

Once you're done, we'll send the account administrator an email that confirms we canceled your subscription.

If your account is suspended, you need to resubscribe before you can cancel. Or, we’ll cancel your subscription after three failed attempts to charge your payment method.

If you are a Developer:

Please follow the steps in this article if you would like to delete your files.

Learn what happens to your data after you cancel

  • For paid and trial subscriptions, we hang on to your data for up to a year. You can pick up where you left off if you decide to come back.

Tip: Consider printing forms and reports you might need in the future.

  • If you subscribe again after a year, you won't have access to your previous data.

Was this helpful?

You must sign in to vote, reply, or post

Need to get in touch?

Contact us