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Intuit
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Can’t deactivate Bank Feeds for an account

Find out what to do when you can’t deactivate your bank account’s online services in QuickBooks Desktop.

When you deactivate Bank Feeds for an account, the lightning bolt (Windows) or blue circle (Mac) disappears beside the bank account’s name in the Chart of Accounts. If you can still see it, this means the Bank Feeds is still active for the account.

Follow these alternative steps so you can deactivate Bank Feeds for your account without any problems.

Solution 1: Re-sort lists

  1. Create a backup of your company file.
  2. Re-sort lists.
  3. If you still can’t deactivate bank feeds, verify and rebuild your data.

Solution 2: Merge the account with a new one

 

 

 Note:
  1. Create a backup of your company file.
  2. Rename the original account.
    1. Go to the Lists menu, then select Chart of Accounts.
    2. Right-click on the account, then select Edit Account.
    3. Add an asterisk (*) to the end of the account name.
  3. Deactivate bank feeds for the account.
    1. While on Edit Account window, go to the Bank Feed Settings tab.
    2. Select Deactivate All Online Services.
    3. Select Save & Close.
  4. Create a new account.
    1. Right-click on any account, then select New.
    2. Select Bank, then Continue.
    3. In the Account Name field, enter the original name.
    4. Complete the account information, then select Save & Close.
    5. When you’re prompted to set up bank feeds, select No.
  5. Merge the original and the new account.
    1. Right-click on the original account, then select Edit Account.
    2. Remove the asterisk (*) from the account name, then select Save & Close.
    3. Confirm that you want to merge the accounts.

The merged account’s bank feeds should now be deactivated. To make sure, there shouldn’t be a lightning bolt beside it.

  1. Create a backup of your company file.
  2. Rename the original account.
    1. Go to the Lists menu, then select Chart of Accounts.
    2. Highlight the account, then select edit ✎.
    3. Add an asterisk (*) to the end of the account name.
  3. Deactivate bank feeds for the account.
    1. While on the Edit Account window, select Online Settings.
    2. From the Download transactions ▼ drop-down, select Not enabled.
    3. Select OK.
  4. Create a new account.
    1. Select create +.
    2. From the Type ▼ drop-down, select Bank.
    3. In the Account Name field, enter the original name.
    4. Complete the account information, then select OK.
  5. Merge the original and the new account.
    1. Highlight the original account, then select the edit ✎.
    2. Remove the asterisk (*) from the name, then select OK.
    3. Confirm that you want to merge the accounts.

The merged account’s bank feeds should now be deactivated. To make sure, there shouldn’t be a blue circle beside it.

Solution 3: Deactivate using Excel

  1. Create a backup of your company file.
  2. Export your Chart of Accounts.
    1. Go to the File menu, then select Utilities.
    2. Select Export, then Lists to IIF Files.
    3. Select Chart of Accounts, then OK.
    4. Choose the folder you want to save the file in, then select Save.

    1. Go to the File menu. Select Export, then Lists to IIF File.
    2. Select Chart of Accounts, then OK.
    3. Choose the folder you want to save the file in, then select Save.

  3. Edit the IIF file in Microsoft Excel.
    1. Go to the folder where you saved the file, then open it with Excel.
    2. Scroll to the bottom of the page until you see !QB ONLINE.
    3. To disable bank feeds for an account, change Y to N for all the banking columns: OLBANKING, OLBILLPAY, OLENABLED, and OLTAB.
    4. Go to the File menu, then select Save.
    5. Confirm that you want to keep using the current format.
    6. Close Excel.
  4. Re-import your Chart of Accounts.
    1. In QuickBooks, go to the File menu and select Utilities.
    2. Select Import, then IIF Files.
    3. Find and open the IIF file.
    4. Go to the Lists menu, then select Chart of Accounts. Make sure the lightning bolt is gone.

    1. Go to the File menu. Select Import, then From IIF Files.
    2. Find and open the IIF file.
    3. Go to the Lists menu, then select Chart of Accounts. Make sure the blue circle is gone.

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