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Handle a Notice of Change (NOC)

by Intuit•2• Updated 2 weeks ago

Find out what to do if you receive a NOC email from QuickBooks Online Payroll or QuickBooks Desktop Payroll.

We get a Notice of Change (NOC) from your employee’s bank when their bank info is wrong. Your employee still gets paid with a NOC because the bank found the correct info. But they send us the notice to let us know the info needs to be changed. We then send the NOC to you.

Here are NOC codes and the steps you need to do.

Step 1: Get your NOC code

Look for the NOC email from us. Take note of the NOC code and bank info that needs to be fixed. You’ll use it in Step 2 and 3.

CodeDefinition
C01Incorrect account number
C02Incorrect routing number
C03Incorrect routing and account number
C04Incorrect employee name
C05Incorrect transaction code (account type checking or savings is wrong)
C06Incorrect account number and transaction code
C07Incorrect routing number, account number, and transaction code

Step 2: Get the correct account info from your employee

Ask your employee for the correct info based on the NOC code. If the info in QuickBooks matches the info your employee provided, have them contact their bank to verify their bank info. 

You can also contact their bank. Ask to speak with the Automated Clearing House (ACH) department. Have them check the routing, account number, and account type. 

Step 3: Fix your employee’s bank info

Once you have the correct bank info, make sure to update it in QuickBooks before you run your next payroll. 

Note: Not sure which payroll service you have? Here's how to find your payroll service.
  1. Go to Payroll, then Employees.
  2. Select your employee.
  3. From Payment method, select Start or Edit.
  4. Select Edit.
  5. Update your employee’s bank info based on the NOC code you received. 
  6. Select Save.

You’ll need to update your employee’s bank info, then send zero payroll.

  1. Select Employees, then Employee Center. 
  2. Double-click your employee. 
  3. Select Payroll Info. 
  4. Select Direct Deposit. 
  5. Update your employee’s bank info based on the NOC code you received. 
  6. Select OK. 
  7. Send zero payroll
    1. Select Employees, then Send Payroll Data. Make sure you don’t have any pending paychecks to send. 
    2. In the Send/Receive Payroll Data window, select Send All. 
    3. Enter the payroll service pin, then select OK.
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