Void or delete transactions in QuickBooks Online

Void or delete transactions you’ve created by mistake to keep them from affecting your account balances or reports. For good bookkeeping, we suggest you void transactions rather than delete them. 

• Voided transactions remain in your records but don’t affect your books. You can’t void estimates, deposits, vendor credits, purchase orders, delayed charges, or bills.
  Note: You can’t void bills, but you can void bill payments.
• Deleted transactions are removed from your books, but a record is kept in your audit log. Only delete a transaction when you’re sure you don’t need it. You can delete any transaction in QuickBooks.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view

Prerequisites

Before you void or delete a transaction, check your records to make sure it’s a mistake. Compare the transaction to any other records of transactions outside of QuickBooks, such as receipts, e-mails, or letters.

If a transaction isn't a mistake, find out the best way to handle it. Talk to your accountant or find a ProAdvisor. For example, if a customer owes you money but you know you won't be paid, learn how to write off bad debt.

Void or delete a transaction

To keep your account balances and reports accurate, void or delete transactions that are made by mistake.

Follow this link to complete the steps in product

1. Find the invoice that you want to void or delete.
2. In the Action column, select the dropdown ▼, then select Void or Delete.

Next steps

If you've previously reconciled the voided or deleted transaction, you'll need to reconcile again.

If you decide you need to re-enter a deleted transaction, open the transaction in your audit log and copy the details from it into a new transaction.

Related links

• Write off bad debt in QuickBooks Online
• Use the audit log to re-enter deleted transactions in QuickBooks Online
• Fix issues the first time you reconcile an account in QuickBooks Online