Here's what you need to know about QuickBooks Desktop service discontinuation. This includes helpful info about your upgrade options.
We notify you in advance (through the mail, email, in-product notifications, and this page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued. Keep an eye out for updates on our future plans as they become available.
When does service discontinuation happen?
- After May 31, 2021, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2018. This includes all versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions v18 .
If you don't use any of the add-on services in QuickBooks Desktop 2018, your product will continue to work for you. You will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.
In addition to QuickBooks Desktop for Windows 2018, there are a few other Intuit products that are affected by the discontinuation of add-on services.
What does service discontinuation mean?
Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2018 software will be discontinued after May 31, 2021. This also means you'll no longer receive critical security updates starting June 1, 2021. If you receive any security updates before this date, install them.
Calendar Year 2021 Discontinuation Policy (QuickBooks Desktop 2018 Products)
Here are the products affected by service discontinuation after May 31, 2021.
If you use any of these and want to continue using our add-on services, upgrade to the latest version of QuickBooks Desktop.
|Fully supported products||Products for which services will be discontinued after May 31, 2021|
QuickBooks Desktop Pro and Premier 2021, 2020, 2019
|QuickBooks Desktop Pro 2018|
QuickBooks Desktop Premier 2018 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
|QuickBooks Enterprise Solutions 21, 20, 19||QuickBooks Enterprise Solutions 18|
|QuickBooks Premier Accountant Edition 2018|
|QuickBooks Enterprise Accountant 21, 20, 19||QuickBooks Enterprise Accountant 18|
|Fully supported products|
Products for which services will be discontinued after April 27, 2021
|QuickBooks Desktop Point of Sale 12.0 payments services|
|Fully supported products||Products for which services will be discontinued after August 10, 2021|
|QuickBooks Desktop Point of Sale 19.0||QuickBooks Desktop Point of Sale 18.0 payments services|
Upgrade and pricing info for all QuickBooks Desktop 2021
We want to make sure your upgrade experience is easy, fast, and as cost-effective as possible. Here's what you need to know if you decide to upgrade.
What's the difference between the 2018 and 2021 products?
QuickBooks Desktop 2021 includes new productivity-boosting features to help you save more time and stay more organized. Find out what’s new since 2018, and learn about the new 2021 features.
- What's new in QuickBooks Desktop Pro
- What's new in QuickBooks Desktop Premier
- What's new in QuickBooks Desktop Accountant
|Want to try QuickBooks Online? Check out our plans and pricing.|
What are the system requirements to upgrade?
Find out if your current system supports the latest version of QuickBooks.
How will the upgrade process go?
Need expert help with installation?
When you buy QuickBooks Desktop 2021, you get a free, one-time support session in the first 60 days. This session lasts up to 60 minutes and includes help with installation and activation.*Intuit reserves the right to limit the contact to one hour and one question or issue.For any other issue, you can get help from our QuickBooks experts through our support plans
How long does it take to upgrade?
In most cases, you can upgrade QuickBooks Desktop and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks Desktop 2021 or QuickBooks for Mac 2021, you'll be prompted to activate.
What happens to my company data?
When you upgrade, you're prompted to convert your company file so it'll work with your new QuickBooks. We take great precautions during this process to protect your data. For example, QuickBooks checks the integrity of your data file and makes a backup before the upgrade.
Frequently asked questions
Still have questions about service discontinuation?
You need an active subscription to install your version of QuickBooks. First, check out your subscription status from your Customer Account Management Portal. If your subscription isn't active, we can help at 800-300-8179.