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Intuit
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QuickBooks Desktop service discontinuation policy and upgrade information

Here's what you need to know about QuickBooks Desktop service discontinuation. This includes helpful info about your upgrade options.

We notify you in advance (through the mail, email, in-product notifications, and this page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued. Keep an eye out for updates on our future plans as they become available.

When does service discontinuation happen?

After May 31, 2020, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2017. This includes all versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions 2017.

If you don't use any of the add-on services in QuickBooks Desktop 2017, your product will continue to work for you. You will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.

In addition to QuickBooks Desktop for Windows 2017, there are a few other Intuit products that are affected by the discontinuation of add-on services.

 

What does service discontinuation mean?

Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2017 software will be discontinued after May 31, 2020. This also means you'll no longer receive critical security updates starting June 1, 2020. If you receive any security updates before this date, install them.

Calendar Year 2020 Discontinuation Policy (QuickBooks Desktop 2017 Products)

Here are the products affected by service discontinuation after May 31, 2020.

If you use any of these and want to continue using our add-on services, upgrade to the latest version of QuickBooks Desktop.

Fully supported products Products for which services will be discontinued after May 31, 2020

QuickBooks Desktop Pro and Premier 2020, 2019, 2018

QuickBooks Desktop Pro 2017QuickBooks Desktop Premier 2017 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
QuickBooks Enterprise Solutions 20, 19, 18 QuickBooks Enterprise Solutions 17

QuickBooks Desktop Accountant 2020, 2019, 2018

QuickBooks Premier Accountant Edition 2017

QuickBooks Desktop Point of Sale 18.0

N/A

Upgrade and pricing info for all QuickBooks Desktop 2020

We want to make sure your upgrade experience is easy, fast, and as cost-effective as possible. Here's what you need to know if you decide to upgrade.

What's the difference between the 2017 and 2020 products?

QuickBooks Desktop 2020 includes new productivity-boosting features to help you save more time and stay more organized. Find out what’s new since 2017, and learn about the new 2020 features.

Want to try QuickBooks Online? Check out our plans and pricing.

What are the system requirements to upgrade?

Find out if your current system supports the latest version of QuickBooks.

How will the upgrade process go?

After you complete your order for QuickBooks 2020, you'll get an email with a download link and instructions. Learn how to download and install QuickBooks Desktop.

Need expert help with installation?

When you buy QuickBooks Desktop 2020, you get a free, one-time support session in the first 60 days. This session lasts up to 60 minutes and includes help with installation and activation.

*Intuit reserves the right to limit the contact to one hour and one question or issue. For any other issue, you can get help from our QuickBooks experts through our support plans.

How long does it take to upgrade?

In most cases, you can upgrade QuickBooks Desktop and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks Desktop 2020 or QuickBooks for Mac 2020, you'll be prompted to activate.

What happens to my company data?

When you upgrade, you're prompted to convert your company file so it'll work with your new QuickBooks. We take great precautions during this process to protect your data. For example, QuickBooks checks the integrity of your data file and makes a backup before the upgrade.

What are my QuickBooks Point of Sale upgrade options?

Differences between Point of Sale 12.0 and 2018 products

QuickBooks Desktop Point of Sale 2018 includes enhanced customer management features and now works with Microsoft Surface Pro. Find out what's new.

Upgrade process, setup, and support

We'll help you with your QuickBooks Desktop Point of Sale upgrade and transition of services. You can also find helpful info on our Learn and Support site.

Frequently asked questions

Still have questions about service discontinuation?

We're committed to develop easy and straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks Desktop better and easier to use, while still supporting older versions.

If you use QuickBooks Desktop 2017 or any of the other affected Intuit Products and you subscribe to live technical support or any of our add-on services, you'll need to upgrade your product on or before May 31, 2020, to continue using your services.

Contact us at any time to take advantage of our special upgrade pricing.

ProAdvisors: Phone and chat options are on the member support page.

The most popular add-on services that will no longer work with QuickBooks Desktop 2017 after May 31, 2020, are: Payroll, Technical Support, Payments, and Online Banking. The full list can be found in the Affected Services section.

Upgrade as soon as possible to keep access to the following add-on services and live support. We'll provide more info on the affected services and features as it becomes available.

Payroll services

  • Assisted Payroll: After May 31, 2020, QuickBooks Desktop 2017 will no longer automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be inactivated and tax forms will no longer be filed on your behalf. QuickBooks Desktop Discontinuation FAQ for Payroll.
  • Basic, Standard, or Enhanced Payroll: After May 31, 2020, QuickBooks Desktop 2017 will no longer automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be inactivated. QuickBooks Desktop Discontinuation FAQ for Payroll.
  • Workers' Comp Payment Service: You'll no longer be able to process Workers' Comp Payments through QuickBooks Desktop 2017. A supported version of QuickBooks Desktop and an active Payroll subscription are required to run the payment service.
  • QuickBooks Workforce (formerly ViewMyPaycheck): You and your employees will no longer have access to QuickBooks Workforce. You are required to have an active Payroll subscription and supported version of QuickBooks Desktop to use this service.

Credit Card Processing

  • Merchant Services: You'll get a message that the service is no longer available. You won't be able to process credit card transactions through QuickBooks Desktop 2017. This message will include instructions for processing credit card transactions outside of QuickBooks.
  • Merchant Service Deposit (reconciliation): After May 31, 2020, QuickBooks Desktop 2017 will no longer download credit card info in the product.
  • Recurring Payments: QuickBooks Desktop 2017 will no longer download your recurring payments.
  • eInvoice: After May 31, 2020, you'll no longer be able to process eInvoice (email of invoice with pay link enabled) through QuickBooks Desktop 2017. You're required to have a supported version of QuickBooks Desktop and an active payments subscription to run this service.

Check Processing

  • Check Solution: You'll get a message that says the service is no longer available, and you won't be able to process check transactions through QuickBooks Desktop 2017. This message will tell you how to process checks outside of QuickBooks Desktop.

Other services

  • Accountant Copy Transfer Service: You'll no longer be able to send accountant copies in QuickBooks Desktop using this service.
  • Multi-currency/Exchange Rate: You'll no longer be able to use or turn on this feature to assign specific currency types to your profiles and accounts in QuickBooks Desktop.
  • Contributed Reports: You'll no longer be able to use this feature in QuickBooks Desktop.
  • Online Banking: You'll receive an error message if you try to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive, “QuickBooks Desktop is unable to verify the Financial Institution Information for this Download.”Note: Uploading transactions will also be discontinued.

 

All QuickBooks Desktop products and technical support plans.

Support for installation, upgrades, error messages and product defects
Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks Desktop.

Replacement CDs, manuals, and live support are no longer available. If you still use an unsupported product and you see a message that you need to reinstall it, you can access the software download online. Learn how to download QuickBooks Desktop.

Active QuickBooks Care Protection Plan with automatic renewal Monthly renewal: If you have an active monthly QuickBooks Care Protection Plan, your plan will be automatically canceled on the next renewal date after May 31, 2020. To keep using your plan, upgrade to QuickBooks Desktop 2020. Any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.

90-day renewal: If you have an active QuickBooks Care Protection Plan that automatically renews every 90 days (such as the QuickBooks Care Protection Plan with 90 day Billing), your plan will be automatically canceled on the next renewal date after May 31, 2020, unless you upgrade to QuickBooks Desktop 2020. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.

Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year (such as the QuickBooks Care Protection Plan with Annual Billing), you’ll continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks Desktop 2017, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. Any included services, such as data recovery and free Online Backup, will be canceled.

Live telephone support on a pay-per-use basis If you want live support on a pay-per-use basis (One-Time Support) after May 31, 2020, you'll need a currently supported version of QuickBooks Desktop (2020, 2019, 2018). If you choose not to upgrade, you can still get answers to common questions by searching the QuickBooks Support site. We don't provide live support for products affected by service discontinuation.

We make every effort to provide customer support for registration and licensing for older versions of QuickBooks Desktop under Intuit's standard terms and conditions if that data is available. Unfortunately, we can't guarantee we'll be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.

We aren't able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks Desktop. We do provide download files back to QuickBooks Desktop 2017. Learn how to download QuickBooks Desktop.

We hope this page answers any questions you have about our service discontinuation plan. Once you consider all your upgrade options and are ready to make a decision, contact us to take advantage of special upgrade pricing. If you need help deciding which option is right for you, our Intuit Resellers are available to help you at the local level. Find a reseller near you. If you're a ProAdvisor, get pricing info here.

Want to discuss your upgrade options? Contact us at any time to take advantage of our special upgrade pricing.

Sometimes you might get an even better deal through a retail store or website. We want you to get the best deal, so we encourage you to check with the retailers listed below:

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