Here's what you need to know about QuickBooks Desktop service discontinuation. This includes helpful info about your upgrade options.
We notify you in advance (through the mail, email, in-product notifications, and this page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued. Keep an eye out for updates on our future plans as they become available.
When does service discontinuation happen?
After May 31, 2020, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2017. This includes all versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions 2017.
If you don't use any of the add-on services in QuickBooks Desktop 2017, your product will continue to work for you. You will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.
In addition to QuickBooks Desktop for Windows 2017, there are a few other Intuit products that are affected by the discontinuation of add-on services.
What does service discontinuation mean?
Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2017 software will be discontinued after May 31, 2020. This also means you'll no longer receive critical security updates starting June 1, 2020. If you receive any security updates before this date, install them.
Calendar Year 2020 Discontinuation Policy (QuickBooks Desktop 2017 Products)
Here are the products affected by service discontinuation after May 31, 2020.
If you use any of these and want to continue using our add-on services, upgrade to the latest version of QuickBooks Desktop.
|Fully supported products||Products for which services will be discontinued after May 31, 2020|
QuickBooks Desktop Pro and Premier 2020, 2019, 2018
|QuickBooks Desktop Pro 2017
QuickBooks Desktop Premier 2017 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
|QuickBooks Enterprise Solutions 20, 19, 18||QuickBooks Enterprise Solutions 17|
|QuickBooks Premier Accountant Edition 2017|
|Products for which services will be discontinued after February 2, 2021|
|QuickBooks Desktop Point of Sale 12.0 payments services|
Upgrade and pricing info for all QuickBooks Desktop 2020
We want to make sure your upgrade experience is easy, fast, and as cost-effective as possible. Here's what you need to know if you decide to upgrade.
What's the difference between the 2017 and 2020 products?
QuickBooks Desktop 2020 includes new productivity-boosting features to help you save more time and stay more organized. Find out what’s new since 2017, and learn about the new 2020 features.
- What's new in QuickBooks Desktop Pro
- What's new in QuickBooks Desktop Premier
- What's new in QuickBooks Desktop Accountant
|Want to try QuickBooks Online? Check out our plans and pricing.|
What are the system requirements to upgrade?
Find out if your current system supports the latest version of QuickBooks.
How will the upgrade process go?
Need expert help with installation?
When you buy QuickBooks Desktop 2020, you get a free, one-time support session in the first 60 days. This session lasts up to 60 minutes and includes help with installation and activation.
How long does it take to upgrade?
In most cases, you can upgrade QuickBooks Desktop and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks Desktop 2020 or QuickBooks for Mac 2020, you'll be prompted to activate.
What happens to my company data?
When you upgrade, you're prompted to convert your company file so it'll work with your new QuickBooks. We take great precautions during this process to protect your data. For example, QuickBooks checks the integrity of your data file and makes a backup before the upgrade.
Frequently asked questions
Still have questions about service discontinuation?