Unable to see the entire page in QuickBooks Online

If part of the page in QuickBooks Online is cut off or there is no scroll bar to view the rest of the page from, here are a few areas to check:

Live Bookkeeping: If you need help using QuickBooks, you can partner with a QuickBooks Live Bookkeeper to feel more confident. Find out more about QuickBooks Live Bookkeeping.

The browser's zoom settings

Note: The zoom function can be easily activated without you getting any notifications.

Mozilla Firefox

See the Mozilla support article Font size and zoom - increase the size of web pages.

Google Chrome

See the Google support article Change text, image & video sizes (zoom).

The computer's display settings

To display all pages properly, QuickBooks Online requires these settings:

• Screen resolution set to 1024x768 or higher
• Dots-per-inch (DPI) set to "Normal" or "100%"

Note: We recommend that you maximize the browser window for working in QuickBooks Online, particularly if your resolution is 1024x768.

Here's how you can check these settings on your computer:

Windows

For Windows PC, See Microsoft's support article Change your screen resolution in Windows.

macOS

For Macs, see Apple's support article Change your Mac display’s resolution.