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Crash: Com Error in QuickBooks Desktop

Learn how to fix Crash: Com error in QuickBooks Desktop for Windows.

While opening, working, or sending forms in your QuickBooks, you may get this error message: Crash: Com Error. Don't worry, you can try these recommended solutions in order. If the error still occurs, follow the next one.

This issue has been resolved in the latest release of QuickBooks. Update to the latest release.

  1. In Microsoft Outlook, go to File.
  2. Select Office Account, then Update Options.
  3. Select Update Now.

  1. Go to Control Panel, then Programs.
  2. Select Default Programs.
  3. Select Set your default programs, then Mail.
  4. Select Outlook.

  1. In Microsoft Outlook, go to File.
  2. Select Info, then Add Account to start setup.
  3. Enter the email address you want to add, then Next.
  4. Wait for Microsoft Outlook to select the server, then Connect.
  5. Enter the password you use for the email address and then OK.
  6. Select OK to complete the setup.

If QuickBooks is unable to find Microsoft Outlook, follow these to see if it's one of the email options:

  1. Open QuickBooks.
  2. Go to Edit, then Preferences.
  3. Select Send Forms.
  4. Select My Preferences.

    Note: If you can't see Microsoft Outlook, you may need to restart your computer and repair QuickBooks. You may also need to create a new Windows user profile.

  1. Go to Control panel, then User Account.
  2. Select Mail, then Microsoft Outlook.
  3. Under Profile, select Show Profile.
  4. Select Outlook.
  5. If Always use this profile is already selected, select Prompt for a profile to be used, then Apply.
  6. Select Always use this profile.
  7. Select Apply, then OK.


  1. Close Microsoft Outlook.
  2. Go to Control Panel, then User Account.
  3. Select Mail.
  4. In the Mail Setup window, select Show Profiles, then Add.
  5. In the Profile Name field, enter the name.
  6. Select OK.
  7. Follow the on-screen instructions to add an email account.
  8. Select Apply, then OK.

    Note: This doesn’t delete the existing Outlook Profile.

  1. Right-click QuickBooks on your desktop, select Properties.
  2. On the Compatibility tab, select Run this program in compatibility mode for.
  3. From the dropdown, select Windows 7.
  4. Select the Run this program as an administrator checkbox.
  5. Select Apply, then OK.

  1. Create Windows user with Administrator rights.
  2. Log on to Windows with the new User.
  3. Re-open QuickBooks.

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