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Remove deleted accounts from reports in QuickBooks Online

by Intuit•35• Updated 6 days ago

Learn how to remove deleted accounts from reports in QuickBooks Online.

In QuickBooks Online, deleted accounts can still appear on your financial reports. This happens when a report pulls data from transactions posted to the account while it was still available.

Some of your reports will look different depending on whether they're in the classic view or new enhanced experience. Learn more about the new enhanced experience.

There are two ways to stop these deleted accounts from showing on reports.

Remove deleted accounts temporarily from reports

This report option removes all available and deleted zero-balance accounts.

Note: This option isn't available in QuickBooks Online Simple Start.

  1. Go to Reports (Take me there).
  2. Open the report you want to view and edit.
  3. Select General options.
  4. Select the Show non-zero or active dropdown, then select Non-zero.

Remove deleted accounts completely from reports

To remove a deleted account from reports, you need to make the account active again. Then merge, move, or delete it.

Make an account active again

  1. Go to Settings ⚙, then select Chart of accounts (Take me there).
  2. Select the Gear ⚙ icon next to the printer icon. Then, select Include inactive.
  3. Find the account you want to reactivate, then select Make active.
    Note: The account will now appear in the chart of accounts. You can either merge the account with another one or move the transactions to another account, then delete.

You can merge the account into another account. Change its name to match the name of the target account.

  1. Look for the account you just made active.
  2. Select the View register dropdown, then select Edit.
  3. Update the account name.
    Note: The new account name must be the same as the account you are merging it with.
  4. Select Save, then select Yes, merge accounts.
  5. Select Save.

If you would rather change the transactions in the account and then delete it:

  1. Look for the account you just made active.
  2. Select the View register dropdown, then select Run report.
  3. Select the Report period dropdown, then select All Dates.
  4. Select each transaction, then either:
    1. Select More, then select Delete.
    2. Select the Account dropdown, then select a different account to move it to.
      Note: QuickBooks Online has auto-generated accounts that you can’t delete. For more details, see How to manage default and special accounts in the chart of accounts.
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