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Add, edit, and remove authorized users

SOLVEDby QuickBooks170Updated December 12, 2023

Learn how to manage authorized users in QuickBooks Online Payroll and your QuickBooks account (CAMPS).

Authorized users can access and change info in your payroll and QuickBooks account. They can also contact our experts for help with your account. 

You can add as many authorized users as you want to your account.

Add an authorized user

When you add an authorized user in QuickBooks Online, you can also set a limit on their access. Check out Add and manage users in QuickBooks Online to learn more.

Note that only the Primary Admin can add another user.

Note: Only the primary contact can invite a new user to the account.

  1. Sign in to My Account. If you need help signing in, check out My Account: Login help.
  2. On the Manage your QuickBooks page, select the product or service you’d like to manage.
  3. Check if you have the correct account.
  4. Scroll down to the Authorized Users section.
  5. Select Invite a User.
  6. Enter the Contact Info needed: 
    • Name
    • Email
    • Phone number
  7. Select Send Invite. The person will then receive an email invite to join your account.

Delete or remove an authorized user

Only the Primary Admin can remove a user. Check out Add and manage users in QuickBooks Online to remove a user.

Note: Only the Primary Contact has permission to remove a user.

  1. Sign in to My Account. If you need help signing in, check out My Account: Login help.
  2. On the Manage your QuickBooks page, select the product or service you’d like to manage.
  3. Check if you have the correct account.
  4. Scroll down to the Authorized Users section.
  5. Select the name of the user you need to delete or remove.
  6. Select Remove User.
    • If the user hasn’t taken the action needed in the invitation email, you will see Cancel Invite.
  7. Select Remove.

Update your user ID and contact info

  1. Sign in to your QuickBooks Online account.
  2. Next to Settings ⚙, select the icon with your name’s initial.SBSEG_US_EN_EXT_Update user ID_10142022.png
  3. Select Manage your Intuit Account.
  4. A new window opens that will direct you to accounts.intuit.com. From there, you can modify your info.

If you’re an authorized user, you can update your user ID and contact info in CAMPS. You can't update your name, though. If you need to change your name, the primary contact needs to remove and send you a new invite with the correct info. If you can’t get a hold of the primary contact, you can submit a contact name change request.

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