Contact QuickBooks Desktop support

Learn how to contact QuickBooks Desktop customer support.

Need some help with QuickBooks Desktop? We're here to help. We’ve made changes to how you connect with us. For your privacy and security, we need to verify it's you. We’ll help without the long wait times. Here’s how you can reach us.

• Support Hours
• How to Contact Support
• Contact QuickBooks Desktop (Windows)
• Contact QuickBooks Desktop (Mac)
• Need help getting in touch?

Support Hours

• Hours exclude occasional downtime due to system and server maintenance, company events, observed U.S. holidays, and events beyond our control.
• For support for QuickBooks Pro and Premier, see Care Plans for QuickBooks Desktop.

Pro, Premier, Plus

• M-F 6 AM to 6 PM

Enterprise

• Any time, any day

QuickBooks Plus and Enterprise include support.

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How to contact customer support

Make sure you sign in to your Intuit account to request for us to call you or chat with us.

• We’ll contact you (call back): Skip the line and no more phone trees. Leave your number and we’ll get back to you. Start from the Help menu in your product.
• Message Us (chat): Start a convo online with a QuickBooks expert. You can do this right from QuickBooks Desktop, or from our support site.

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Contact QuickBooks Desktop (Windows)

How to get a call or chat from us

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
   
3. Select Contact Us.
   
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

Phone support may be limited due to volume.

Contact QuickBooks Desktop for Mac

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
   
3. Select Contact Us.
   
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

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Need help getting in touch?

Don't worry, we're still here to help. Here's what you can do if something isn't working quite right.

If you don’t see the option to contact us in the Help menu, it's no problem.  Check your display settings in QuickBooks Desktop.

If that doesn't work, you might need to update your version of QuickBooks Desktop. This is free and should take a few minutes and an internet connection.

This is the best way to contact the right person to get the help you need. If you still need help, you can call us at 800-446-8848.

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