QuickBooksHelpIntuitQSW Error: Office document customization is not available
by Intuit• Updated 3 days ago
If your QuickBooks company file name is 11 characters or more, or if the My Documents folder is redirected to an alternate location over a network drive, one of the following errors may appear when opening QuickBooks Statement Writer (QSW):
Unsupported Folder Location
Office document customization is not available.
The customization assembly could not be found or could not be loaded. You can still edit and save the document. Contact your administrator or the author of this document for further assistance.
Perform these recommended solutions in the order shown to resolve the issue.
Important Before you attempt Solution 2 or 3, check if you are running on Client Server mode or Terminal Server mode (including Citrix).
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Solution 1: Rename your company file
Make sure your company file name is less than 11 characters. If it is not:
Solution 2: Correct redirects and run the Network Fix Tool
Important: You need to have administrator rights to your Windows user login to carry out these steps successfully.
If the issue is not resolved, continue to Solution 3.
Solution 3: Run the second QSW Network Fix Tool (Secondary)
Perform these steps on each computer or user account that requires access to QSW.
ADDITIONAL TIPS:
If the issue is not resolved, continue to Solution 4.
Solution 4: Check for damage in the file name or directory
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