Fix bank errors 355, 580, or 590

Note: This article is for customers using QuickBooks Online (Advanced, Essentials, Plus, and Simple Start) and Sole Trader.

Bank errors 355, 580, 590, and 591 means QuickBooks Online unexpectedly couldn’t connect to your bank account. You may see the message:

“Something unexpected happened and we can't connect to [bank].”

When you see these errors, it means there's something unexpected on the bank's end that we can't resolve. We're unable to know what the exact issue with your bank is, but recommend waiting a few hours to see if it resolves itself. After that, try to connect your bank again.