Fix your bank error 102 and 105

Learn how to fix bank errors 102 and 105 in QuickBooks Online and QuickBooks Self-Employed.

If you see error 102 or 105, it means QuickBooks can't connect to your bank. Fix these errors to sync your account, get the latest transactions, and keep your books up to date. Here’s how.

Note: Your bank needs time to fix errors if there’s an issue. These errors may resolve within 24 hours or more. If you still see an error, you can reach out to your bank to check.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view

Update your bank connection

Sync your bank account to fix errors. Follow these steps based on your product. Here's how.

For QuickBooks Online

1. Go to All apps , then Accounting, then Bank transactions (Take me there).
2. Select Update.

For QuickBooks Self-Employed

1. Select the gear ⚙ icon then, select Manage accounts.
2. Select Refresh all.

Note: If you still see an error, wait for 2 to 3 hours and try again.

Check your bank’s website

Visit your bank’s website for any additional info about the errors you encounter.

1. Sign in to your bank's website.

Note: If you can't sign in, you can reach out to your bank.

2. Check for any messages, notifications, or alerts to see if there’s an issue.
3. Review your account pages, history, and transactions. If you can't see these, you might have a bank connection issue.

If the issue persists, sign in to QuickBooks using an incognito or private browser, or try other browser troubleshooting options.