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Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed
Learn how to fix error 103 when you connect your bank toQuickBooks Online or QuickBooks Self-Employed.
Error 103 usually occurs due to an incorrect username or password for the bank account you’re trying to connect to. Fix this error for both existing and new connections, so you don’t have to manually upload bank transactions every time. Here's how.
Step 1: Confirm your sign-in info is correct
Make sure you have the correct user ID and password for your bank account.
Open a new window in your web browser, then go directly to your bank’s website.
Sign in with the sign-in info you have. If your password is automatically entered for you, select the show
icon next to it. This reveals your password.If you sign in successfully, then you know the user ID and password are correct.
Note: If you can't sign in, follow your bank’s instructions to reset your password. You’ll need this in Step 3.
Step 2: Check if your bank requires third-party access
For security reasons, some banks need your permission to connect your bank account to another service like QuickBooks Online.
While you visit your bank’s website, check if it requires third-party access.
If so, follow your bank’s instructions to turn it on. Or;
Contact your bank if you need help or aren’t sure about this requirement.
Step 3: Enter your bank sign-in info in QuickBooks
For a new connection
Follow these steps to connect your bank account to QuickBooks. Make sure to select the same bank you signed in to earlier. Some banks have very similar names.
For an existing connection
Follow these steps if you need to update your sign-in info for your bank in QuickBooks Online.
Go to All apps
, then Accounting, then Bank transactions (Take me there).Select the bank or credit card account you need to update.
Look for the error message and select fix now. This takes you to your bank’s website in a new web browser.
Note: If your web browser auto-fills the username and password fields, clear them. This helps you make sure the browser doesn’t enter old info by mistake.Enter the username and password you have from Step 1.
Select Update.
For an existing connection in QuickBooks Solopreneur
Go to Accounting.
Select the New transaction ▼ dropdown and choose Manage connections.
For the bank account you want to update, select the
icon and choose Edit sign-in info.If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
Select Update.
Fix an issue where a wrong security question appears
For increased protection when connecting your bank to QuickBooks, your bank might show an incorrect security question if you enter the wrong sign-in info. This could be confusing if you believe you're using the correct username and password.
Follow these steps to fix it:
Double-check your sign-in info at the bank’s website using a private browsing session.
Note:If you use Google Chrome, access your bank’s website in an incognito window.
If you use Safari, access your bank’s website in a new private window.
If that didn't work, it could be because you're trying to sign in to the wrong bank. Double-check that the bank listed is the exact one you're meaning to sign in to.
If the issue persists, sign in to QuickBooks using an incognito or private browser. You can also try other browser troubleshooting options.
Note: If needed, you can manually upload the transactions to QuickBooks.
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