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Learn about check writer returns in QuickBooks Payments

by Intuit Updated 1 month ago

Learn what a check writer return is and what you can do to fix it.

A check writer return happens when your customer's bank returns their payment. Learn how to fix this in QuickBooks Payments to make sure you receive payments with ease.

Learn more about check writer returns

You may get a check writer return for different reasons. Insufficient funds, wrong bank info, or a stop payment request may cause this.

Here’s what to do if you get a check writer return:

  • Notify your customer that their payment didn’t go through.
  • Check if they entered the correct account info.
  • Ask for a different payment method.
  • If everything’s correct, you can resend the invoice. Here’s how:
    1. Sign in to QuickBooks Online.
    2. Go to Sales, then select All sales (Take me there).
    3. Find the invoice you want to resend, then select Edit next to it.
    4. Select Review and send. In the Email body field, add a message to your customer that their payment didn't go through the first time.
    5. Select Send invoice.

If the payment’s already deposited, take note of the following:

  • We may debit your bank account within 2 business days of the return.
  • A $10 fee will apply to the debit and we'll email you to let you know. It'll go to the email address you used when you signed up for QuickBooks Payments.
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