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Fix bank error 390 and 1000 in QuickBooks Online

by Intuit • Image Alt Text 76 •
Image Alt Text Updated 8/3/2026 06:16

Learn what to do if you see these errors when you're connecting to your online bank account.

If you see the following bank errors in QuickBooks Online:

  • "Your Bank is making a change. Until you upgrade your bank connection, your transactions will automatically stop flowing into QuickBooks. To upgrade your connection, you will need to reconnect your account. (390)"

  • "Fix your bank connection. Sorry, but there’s a problem with your bank connection. To fix this issue, you will need to disconnect and reconnect your account. (1000)"

Don't worry, all you need to do is reconnect the account to online banking. We'll show you what to review and then how to disconnect and reconnect the account.

Note: We recommend following these steps in a web browser. If you're using the QuickBooks Mobile app, the error will redirect you to a web browser.

Step 1: Review your bank transactions

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

  1. Go to All apps A bunch of numbers and letters on a tile wall., then Accounting, then Bank transactions (Take me there).

  2. Select the tile for the bank account you need to disconnect.

  3. Select the For review tab.

  4. Follow the steps to add, review, or match the transactions on the list.

  1. Sign in to your QuickBooks Online account.

  2. Go to Transactions.

  3. Review your transaction list and edit any categories, if needed.

Step 2: Disconnect the bank account

  1. Go to All apps A bunch of numbers and letters on a tile wall., then Accounting, then Bank transactions (Take me there).

  2. Select the tile for the bank account you need to disconnect.

  3. Select the Edit ✎ icon in the tile for the bank account you want to update. Then select Edit account info.

  4. Select the Disconnect this account on save checkbox.

  5. Select Save.

  1. Go to Transactions.

  2. Review your transaction list and edit any categories, if needed.

  3. Select the New transaction ▼ dropdown and choose Manage connections.

  4. For the bank account you want to update, select the Vertical ellipses icon.icon and choose the Unlink option.

Step 3: Reconnect the bank account

  1. Go to All apps A bunch of numbers and letters on a tile wall., then Accounting, then Bank transactions (Take me there).

  2. Select Link account.

  3. Follow the steps to connect the account to online banking again.

  1. Go to All apps A bunch of numbers and letters on a tile wall., then Accounting, then Bank transactions (Take me there).

  2. Select Link account.

  3. Follow the steps to connect the account to online banking again.

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