Fix 500 - Internal Server Error and Business account issue when adding a Navy Federal Credit Union account to QuickBooks Online

Learn how to fix 500 - Internal Server Error and Business account issue when trying to add or update a Navy Federal Credit Union business account in QuickBooks Online.

If you sign in to QuickBooks Online with your Navy Federal Credit Union account, you might have these problems:

• You might get a 500 Internal Server Error sometimes
• You might see your personal accounts in QuickBooks Online instead of your business accounts.

Signing in using a private browser may fix the issue. Here’s how:

Use a private browser

Open a private browser to connect your Navy Federal Credit Union business account and to fix the 500 - Internal Server Error. 

1. Close all open tabs to restart your web browser.
2. Open a new browser, then sign in to your QuickBooks Online account. Connect your Navy Federal Credit Union account to your QuickBooks Online account‌.
   • For Windows, open Chrome in an Incognito window using Shft+Ctrl+N or select the ፧ icon, then select New Incognito window.
   • For Mac, open Safari in a private browser window using Comand+Shft+N or select File, then select New Private Window.