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Update your QuickBooks card reader

SOLVEDby QuickBooks30Updated 1 year ago

Learn how to update your QuickBooks card reader using a downloadable program, the GoPayment app, or QuickBooks Online mobile app.

To continue processing EMV Chip credit cards, your QuickBooks card reader needs a critical update before December 31, 2021. Here’s what you need to do.

  1. Disconnect your card reader from the GoPayment / QuickBooks Online mobile applications.
  2. Close your QuickBooks Desktop program.
  3. Connect your card reader to the computer using the provided USB cable.
    Note: 
    • If the app says that it’s still connecting, make sure to close your QuickBooks Desktop and disconnect your mobile device with GoPayment or QuickBooks Online mobile. 
    • If your card reader won’t connect, hold the power button for 3 seconds to turn off the device. Wait for 10 seconds and turn on the device, then try to connect again.
  4. Download the BBPOS Chipper OTA app.
  5. Double-click the BBPOS Chipper OTA icon to open.

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  1. After your device gets detected, select Yes to begin the update. This may take 2–3 minutes. Don’t disconnect the device during the update.

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  1. Once the update is successful, select Disconnect.

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Make sure you have a stable internet connection, a fully charged card reader, and a mobile device with the latest version of the app before you do these steps.

  1. Open and sign in to your GoPayment or QuickBooks Online mobile app.
  2. Tap Settings, then Card Reader.
  3. Connect your card reader.

Note: If it won’t connect, hold the power button for 3 seconds to turn off the device. Wait for 10 seconds and turn on the device, then try to connect again.

  1. In the My Readers section, your reader displays “Reader update available” if it needs a firmware update. Tap it to continue.

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  1. Tap Software Update.

Note: The update should take 5 minutes to complete. Don’t perform any other activity on your mobile device while the firmware update is running.

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  1. After the update is complete, you can exit the Settings menu and use your reader to take payments.

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