Learn what to do when you get an expired credit card error message while processing a customer's credit card transaction in QuickBooks Online.
If you have QuickBooks Payments and you see a credit card error message that says incorrect expiration date or expired card, don’t worry, it could mean that the physical card has expired but your customer's credit card account is still active.
To get back in business, find out which of the possible reasons is causing the error message, then reprocess the payment.
Step 1: Identify what’s causing the error message
This error message appears:
If the expiration date saved in the Customer Center doesn’t match what’s on the physical credit card
Step 2: Reprocess customer’s payment using other options
To avoid late payment, request other payment options such as in-person or online.
If these steps don’t work, reach out to us. We’re here to help.