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Script error when using payments account applications or websites

by Intuit Updated 3 months ago

Script errors occur when there is a problem executing a command that involves our application(s) on your computer attempting to access a web-based (internet) feature. This may also involve third party applications (like Java, Flash, ActiveX, etc.) interacting with our online applications (like Online Service Center, QuickBooks Online, etc.) and/or our desktop software (like QuickBooks Pro, Premier, Enterprise, etc.).

These errors may appear in a multitude of formats such as the following generic messages:

  • Script Error
  • Error in Script
  • Script error line #### character ## object ####

Regardless of the exact format, there are two reasons why script errors occur:

  • Script processing functions blocked
  • Script software is damaged and/or related data is incompatible.

Refer to the table below for steps to resolve the issue depending on the likely cause of the script error.

Likely causeRecommended solution
Browser cache full or corruptedClear temporary internet files and cache
Browser configurationConfigure Internet Explorer to work with QuickBooks payments and related applications
Damaged ActiveX componentsUninstall the ActiveX control file
Script debugging is enabledDisable script debugging:
1. On your Internet Explorer, select the Tools menu (gear icon) and select Internet Options.
2. Go to the Advanced tab.
3. Scroll through the Settings box and select Disable script debugging (Internet Explorer) and Disable script debugging (Other).
Security application blocking script functionAny security-related components will need to be configured to allow scripts during QuickBooks Desktop processing or completely uninstalled.

Note: Turning off security software only disables new data input and will continue to block functions so long as the software is installed. If necessary, the business' IT department will need to be contacted for assistance if needed.

Corrupted QuickBooks data fileResolve data damage on your company file.
If there is any data problem, contact QuickBooks Desktop Support to resolve the issue.
Damaged Windows UserCreate a new windows administrator user. See  Add, edit or create Windows users with Admin rights to allow configuration for detailed steps.
Script Processing software damagedUninstall and reinstall Java®, Adobe Flash® and .Net Framework® (for QuickBooks users only).

Be sure the Windows admin access is available to install these files. For Windows 8 users, these applications may not install when using Internet Explorer. They will need to be installed using a different browser or from the Windows Updates.

MalwareA full system scan will need to be run to determine if the system and/or application files have been compromised.

Note: Our applications and services are designed for use in the Internet Explorer environment so all diagnostic steps are done in a supported version of Internet Explorer.

It is recommended that these steps be performed by your business IT department. The following tools are provided as a courtesy:

Operating System Files Check

  1. Go to the Start menu and select Search.
  2. In the search box, enter the command SFC/SCANNOW to inspect all of the system files. If there is a problem, you will need to follow the instructions as indicated.

Warning: This is a very long process and this function will take several minutes to run.

Disk error checking

  1. On the Windows Start menu, select Computer.
  2. Right click the C:/ drive and go to the Tools tab.
    Note: For Windows 7, you may need to select Properties to see Tools.
  3. Under the Error-checking section, select the Check Now button.
    Note: On the Check Disk window, leave the two boxes unchecked unless otherwise indicated by your business IT department.
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